Founder
Current
Nov 2017 - Present
AeroLeads people directory · profile
Neptune Factor Email & Phone Number
Founder at eCFulfill Inc
at
eCFulfill Inc
1 work email found
@ecfulfill.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Founder at eCFulfill Inc
Location
Metro Manila, National Capital Region, Philippines
Company size
Who is Neptune Factor? Overview
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Quick answer
Neptune Factor is listed as Founder at eCFulfill Inc at eCFulfill Inc, a with 6 employees, based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a work email signal at ecfulfill.com and a matched LinkedIn profile for Neptune Factor.
Neptune Factor previously worked as Founder at Ecfulfill Inc and COO and Vice President at The Green Asia Shop, Inc. Neptune Factor holds Startup Management Program from Asian Institute Of Management.
Company email context
Email format at eCFulfill Inc
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{first}@ecfulfill.com
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Profile bio
About Neptune Factor
Founder & Chief Executive Officer of eCFulfill, a Global eCommerce Management platform currently powering more than 70 local MSMEs’ expansion path towards engaging international marketplaces such as Amazon, eBay, and Rakuten, among others.He led the country management team in eCFulfill’s launch in 2018, as well as its overall product strategy and scale roadmap. In the same year, eCFulfill was hailed as one of the 6 National Winners of the Ideaspace Startup Competition, an MVP Group-backed initiative, before being selected as part of the 2019 Cohort of the AIM-Dado Banatao Incubator Program.
Listed skills include Project Management, Business Analysis, Workforce Planning, Workforce Management, and 13 others.
Current workplace
Neptune Factor's current company
Company context helps verify the profile and gives searchers a useful next step.
Ecfulfill Inc
10 roles
Neptune Factor work experience
A career timeline built from the work history available for this profile.
Coo And Vice President
Current
The Green Asia Shop, Inc
Founder of startup, The Green Asia Shop Inc.Handled the US incorporation of the company. Launched online store through Shopify, Amazon and eBay.Partnered with ShipBob for the US fulfillment requirements.Negotiated with suppliers and manufacturers to get the best products with right price.
Nov 2016 - Present
It Service Delivery Manager
Inceptigon Pty Ltd
Managed the migration projects of 2 SMB clients.Responsible for the preparation of SOW scoping & estimates, project planning & documentation, project delivery management, & various aspects of service management across our service delivery team.
Aug 2017 - Nov 2017
Contact Center Project Manager
At&T
Spearheaded the Cisco UCCE upgrade from version 8.5 to 10.5 of client’s call center. The project scope is 600 contact center agents and technical teams from India and USA.Supervised the work of 10 team members for the Cisco parallel projects that implemented third party applications.Contributed to 2 executive presentations and 3 reports that were used project evaluation and process improvement.Completed all phases of 3 Contact Center projects from Initiation to Project Closure.
Feb 2015 - Nov 2016
Its-Contact Center Service Consultant
Responsible for the Business change request process.Project manager of change requests that will be handled as small projects. We used the Reliable Proposition Deliver (RPD) process which has Inception, Initiation, Commitment Review, Fitness for Launch and Goal Achieved checkpoints.Serve as point of escalation if there are issues encountered after implementation of the change request.Complete the Business Requirements Document (BRD) and High Level Document (HLD) to identify the… Show more Responsible for the Business change request process.Project manager of change requests that will be handled as small projects. We used the Reliable Proposition Deliver (RPD) process which has Inception, Initiation, Commitment Review, Fitness for Launch and Goal Achieved checkpoints.Serve as point of escalation if there are issues encountered after implementation of the change request.Complete the Business Requirements Document (BRD) and High Level Document (HLD) to identify the scope of requirements to ensure approved solution are delivered and minimized the impact to resources. Show less
Jun 2012 - Feb 2015
Global Contact Center Infrastructure (Gcci) Business Relationship Manager
Build strong relationships with the contact center leaders.Study the business operations and their critical business activities. Understand the telephony infrastructure and explain the system to the Business leaders so that expectations on the system are properly set.Serve as point of escalation to the users of the applications and provide appropriate and timely communications.
Sep 2010 - Jun 2012
Global Capacity Planning Analyst
Manage the Headcount and Capacity planning between Manila and Bangalore.Coordinate with the Training/Tools/Technology teams in order to have a smooth integration/implementation of plans into the capacity/forecast plan.Member of core team that is responsible for launch of new Businesses in Manila.Standardize the change management process of all Small and Medium Business (SMB) teams.
Mar 2009 - Sep 2010
Contact Center Operations Lead Analyst
Participate in the Forecasting, Scheduling and Outlook processes.Conduct weekly headcount review to determine if the Business needs to hire new agents.Recommend schedule changes if there are shortages against the staffing requirements.Create new reports to support the Business managers through analyticsDevelop and conduct analyst related courses to improve RTA’s capabilities.
Jun 2007 - Mar 2009
Contact Center Operations Specialist
Manage the call queues of Dell businesses to achieve 80% Service Level.Coordinate with the Business managers if service level failed after a 30-minute interval. Discuss the outlook for the day with the managers and recommended an action plan to meet the service level target. Mentor new RTAs with basic Workforce concepts.
Jul 2006 - Jun 2007
Real Time Analyst (Rta)
Handle the service level monitoring of the MSN Technical Support queues (voice, chat and e-mail support).Use the forecasting tool Blue Pumpkin to analyze if agents will be allowed to go on Early Out so that productivity was maximized. Create and manage the process for assigning e-mail tickets to Level 1 and Level 2 email support agents. Act as Point of Contact (POC) for PC and Telephony issues between the Operations and IT teams.
Nov 2005 - Jul 2006
Team & coworkers
Colleagues at eCFulfill Inc
Other employees you can reach at ecfulfill.com. View company contacts for 6 employees →
MB
Mendelf Billedo, Cpa, Cma, Mba
Colleague at Ecfulfill IncManila, National Capital Region, Philippines
View →
AC
Angelique Capuno
Colleague at Ecfulfill IncManila, National Capital Region, Philippines
View →
MT
Michael Tan
Colleague at Ecfulfill IncMetro Manila, National Capital Region, Philippines
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RM
Roberto Martinez
Colleague at Ecfulfill IncMarikina, National Capital Region, Philippines
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GC
Ghian Carlo Marucot
Colleague at Ecfulfill IncSingapore
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Mendelf Billedo, Cpa, Cma, Mba
Colleague at Ecfulfill IncManila, National Capital Region, Philippines
View →
AC
Angelique Capuno
Colleague at Ecfulfill IncManila, National Capital Region, Philippines
View →
MT
Michael Tan
Colleague at Ecfulfill IncMetro Manila, National Capital Region, Philippines
View →
RM
Roberto Martinez
Colleague at Ecfulfill IncMarikina, National Capital Region, Philippines
View →
GC
Ghian Carlo Marucot
Colleague at Ecfulfill IncSingapore
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3 education records
Neptune Factor education
Startup Management Program
Entrepreneurship Development Program
Bachelor Of Science (B.S.), Metallurgical Engineering
FAQ
Frequently asked questions about Neptune Factor
Quick answers generated from the profile data available on this page.
What company does Neptune Factor work for?
Neptune Factor works for eCFulfill Inc.
What is Neptune Factor's role at eCFulfill Inc?
Neptune Factor is listed as Founder at eCFulfill Inc at eCFulfill Inc.
What is Neptune Factor's email address?
AeroLeads has found 1 work email signal at @ecfulfill.com for Neptune Factor at eCFulfill Inc.
Where is Neptune Factor based?
Neptune Factor is based in Metro Manila, National Capital Region, Philippines while working with eCFulfill Inc.
What companies has Neptune Factor worked for?
Neptune Factor has worked for Ecfulfill Inc, The Green Asia Shop, Inc, Inceptigon Pty Ltd, At&T, and Thomson Reuters.
Who are Neptune Factor's colleagues at eCFulfill Inc?
Neptune Factor's colleagues at eCFulfill Inc include Mendelf Billedo, Cpa, Cma, Mba, Angelique Capuno, Michael Tan, Roberto Martinez, and Ghian Carlo Marucot.
How can I contact Neptune Factor?
You can use AeroLeads to view verified contact signals for Neptune Factor at eCFulfill Inc, including work email, phone, and LinkedIn data when available.
What schools did Neptune Factor attend?
Neptune Factor holds Startup Management Program from Asian Institute Of Management.
What skills is Neptune Factor known for?
Neptune Factor is listed with skills including Project Management, Business Analysis, Workforce Planning, Workforce Management, Business Relationship Management, Real Time Monitoring, Microsoft Excel, and Customer Experience.
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