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Seasoned senior leader account management with technical background and proven history of success in creating revenue, sales growth, and new customer acquisition. Experience in coordinating the technical sales life cycle for high profile customers, driving placement and sales of technology products tailored to meet customer needs with excellent P & L results. Able to leverage deep technical knowledge to gain customer trust and provide insightful expertise on product selection, customization, and implementation.At the forefront of TWOOSK's client engagement, my role as Key Account Manager hinges on cultivating pivotal relationships and expanding our marketplace. Our team's approach is rooted in transparency and trust, which has been instrumental in propelling sales and strategic market targeting.Previously, as Partner Account Manager at Microsoft, I championed the AZURE Inbound Engagement across Western Europe. My guidance and support to business partners were pivotal in nurturing partnerships and enhancing our collective business objectives. My expertise in CRM and vendor relations has consistently driven success and market expansion.
Twoosk
View- Website:
- twoosk.com
- Employees:
- 12
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Key Account ManagerTwoosk Jan 2022 - PresentOdivelas, Lisbon, PortugalManaged relationships with key clients, fostering an open and trusted environment to promote sales and drive new customers to the marketplace. Developed and presented proposals to the board on targeted geographical and vertical markets, contributing to strategic decision-making. Successfully embraced a subscription strategy, exceeding subscription acquisition targets within the given timeframe. This success not only boosted the company's growth but also increased the focus on retaining key clients.Represented the company internationally, strengthening existing client relationships and cultivating new business opportunities. Promoted the company's offerings, enhancing its presence in the global market and driving growth through effective client engagement and strategic market insights. The success of the subscription strategy garnered increased attention and responsibility for maintaining high retention rates among key clients.
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Partner Account Manager - Western EuropeMicrosoft Nov 2018 - Dec 2019Lisbon Area, PortugalSpearheaded the Microsoft AZURE Inbound Engagement strategy for FY19 across the Western Europe region, focusing on all 12 subsidiaries with an emphasis on seven key Global System Integrator (GSI) partner types. Provided coaching and support to business partners through extensive communication, addressing their concerns, evaluating their needs, and offering guidelines and insights to foster relationships and enhance the overall business model.Actively reported to and supported both local and regional teams, managing relationships to help achieve market targets. In FY20, extended additional support to an expanding local team and various business partners, including LSP, DCM (Direct and Indirect), and Indirect channels. Continued to support major clients within Western Europe, offering insights on Microsoft Azure products and services such as D365, Big Bets, and Teams, ensuring comprehensive partner engagement and satisfaction. -
Sales Consultant & Account ManagerJuice Comunicação Integrada Jan 2017 - Oct 2018Lisbon Area, PortugalEngaged with networked business customers, serving as the primary contact to ensure satisfaction and loyalty. Proactively reached out to potential customers via telephone, email, and social media. Identified and qualified high-potential leads, effectively communicating our company’s unique service advantages. Conducted thorough assessments to understand and meet customer needs, diligently following up and guiding leads through the sales process to successful which contributed to the company’s expansion strategy by identifying new market opportunities.Successfully established and maintained strong relationships with key business customers, resulting in increased retention and satisfaction rates. Achieved high conversion rates of qualified leads to sales. Increased customer lifetime value through strategic up-selling and personalized services. Played a crucial role in supporting the company’s growth objectives by identifying and entering new markets.
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Uk Operations ManagerDekra Testing And Certification, S.A.U. Apr 2014 - Nov 2016London, United KingdomOversaw the management of up to 10 projects weekly, focusing on the homologation of mobile devices for the O2 Operator. Coordinated projects with renowned manufacturers, including Alcatel, BlackBerry (RIM), BQ, Doro, Motorola, Sony, Samsung, and Huawei, across various platforms such as Android, Windows, and RIM for mobile devices, tablets, and routers.Led the local team, ensuring smooth workflow and operational efficiency, while remotely supervising an external team. Maintained and nurtured relationships with existing clients and identified opportunities for new client acquisition. Ensured successful project completion, meeting stringent quality and timeline requirements, thereby enhancing client satisfaction and fostering long-term partnerships. -
Project Engineer - Qa AnalystCritical Software Sep 2013 - Feb 2014Lisbon Area, PortugalDuring a transitional phase in my career from technical to managerial roles, I undertook the position of Project Engineer - QA Analyst. In this capacity, I diligently worked to ensure the quality and success of engineering projects through meticulous quality assurance analysis. While I encountered challenges along the way, I remained committed to refining my skills and adapting to the demands of the role. Through collaborative efforts with project teams and continuous learning, I aimed to contribute effectively to project success. This experience served as a valuable learning opportunity, guiding me towards further professional development and growth in my career journey. -
Device Acceptance Engineer - Qa EngineerTelefonica Europe Plc Jun 2011 - Dec 2012Slough, United KingdomAs a Device Acceptance Engineer - QA Engineer, my core focus lies in ensuring the quality and acceptance of devices through meticulous testing processes. I am tasked with designing, implementing, and executing test plans tailored to validate the functionality and performance of devices across various platforms. Collaborating closely with cross-functional teams, I gather requirements and define testing strategies to meet acceptance criteria effectively. Utilizing a range of testing methodologies and tools, I conduct thorough quality assurance tests, including functional, regression, and compatibility testing, to guarantee the reliability and consistency of devices. Additionally, I document test results, report defects, and provide valuable insights to enhance the device acceptance process. My commitment to stringent QA practices contributes to the seamless integration and successful deployment of devices in the market. -
It Consultant (Systems Application Lead Test Engineer) Angola BasedCrown Agents Oct 2009 - Apr 2011Angola BasedAs an IT Consultant within the Angolan Government's Customs department, I played a pivotal role in managing client relationships, essential for the success of projects. I directly liaised with the local technical team to evaluate project phases and secure Technical Approval (TA) from their engineering department and senior board members. Additionally, I facilitated constant communication, relaying customer views, observations, and suggestions to our UK-based development team.In particular, I contributed significantly to the development of an IT system for monitoring the export/import of oil and gas within Angola. This involved collaborating closely with both local and international stakeholders alongside our teams of business analysts to ensure the system met regulatory requirements and operational needs. My efforts not only facilitated smoother project execution but also enhanced the government's ability to effectively manage and monitor critical aspects of its oil and gas industry. -
Non Profit VolunteerBolton College Feb 2009 - Aug 2009Bolton, England, United KingdomBolton College is a further education college located in Bolton, Greater Manchester, England. In class teaching assistant volunteer for three different classes and age groups with a diversity and inclusivity of all genders and backgrounds focus on the individual needs.o. English language teaching support for young refugees from all across Europe mainly deprived areas. o. Basic ICT and Internet skills for Mature students.o. English,IT and overall specific skills for learning difficulties youngsters. -
Software Test EngineerEmcc Software Ltd Aug 2006 - Dec 2008Manchester, United Kingdom -
Device Test EngineerTelefonica O2 Jul 2005 - Jul 2006London, United Kingdom
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Account Manager|Project Manager AssistantUnited Utilities Sep 2003 - Jun 2005 -
Test EngineerPanasonic Sep 2001 - Jul 2003
Nelson Ramos Skills
Nelson Ramos Education Details
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E-Commerce -
E-Commerce
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I.T. Computing Technology
Frequently Asked Questions about Nelson Ramos
What company does Nelson Ramos work for?
Nelson Ramos works for Twoosk
What is Nelson Ramos's role at the current company?
Nelson Ramos's current role is Key Account Manager | CPE in English | Business Development | Relationship Manager.
What is Nelson Ramos's email address?
Nelson Ramos's email address is te****@****ail.com
What is Nelson Ramos's direct phone number?
Nelson Ramos's direct phone number is +177328*****
What schools did Nelson Ramos attend?
Nelson Ramos attended Birmingham City University, Birmingham City University, The University Of Bolton.
What skills is Nelson Ramos known for?
Nelson Ramos has skills like Project Management, Management, Telecommunications, Quality Assurance, Testing, User Acceptance Testing, System Testing, Mobile Devices, Requirements Analysis, Scrum, Software Project Management, Test Management.
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Nelson Ramos
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