Nelson Ramos Email & Phone Number

Odivelas, Lisbon, Portugal

Managed relationships with key clients, fostering an open and trusted environment to promote sales and drive new customers to the marketplace. Developed and presented proposals to the board on targeted geographical and vertical markets, contributing to strategic decision-making. Successfully embraced a subscription strategy, exceeding subscription acquisition targets within the given timeframe. This success not only boosted the company's growth but also increased the focus on retaining key clients.Represented the company internationally, strengthening existing client relationships and cultivating new business opportunities. Promoted the company's offerings, enhancing its presence in the global market and driving growth through effective client engagement and strategic market insights. The success of the subscription strategy garnered increased attention and responsibility for maintaining high retention rates among key clients.

Lisbon Area, Portugal

Spearheaded the Microsoft AZURE Inbound Engagement strategy for FY19 across the Western Europe region, focusing on all 12 subsidiaries with an emphasis on seven key Global System Integrator (GSI) partner types. Provided coaching and support to business partners through extensive communication, addressing their concerns, evaluating their needs, and offering guidelines and insights to foster relationships and enhance the overall business model.Actively reported to and supported both local and regional teams, managing relationships to help achieve market targets. In FY20, extended additional support to an expanding local team and various business partners, including LSP, DCM (Direct and Indirect), and Indirect channels. Continued to support major clients within Western Europe, offering insights on Microsoft Azure products and services such as D365, Big Bets, and Teams, ensuring comprehensive partner engagement and satisfaction.

Lisbon Area, Portugal

Engaged with networked business customers, serving as the primary contact to ensure satisfaction and loyalty. Proactively reached out to potential customers via telephone, email, and social media. Identified and qualified high-potential leads, effectively communicating our company’s unique service advantages. Conducted thorough assessments to understand and meet customer needs, diligently following up and guiding leads through the sales process to successful which contributed to the company’s expansion strategy by identifying new market opportunities.Successfully established and maintained strong relationships with key business customers, resulting in increased retention and satisfaction rates. Achieved high conversion rates of qualified leads to sales. Increased customer lifetime value through strategic up-selling and personalized services. Played a crucial role in supporting the company’s growth objectives by identifying and entering new markets.

London, United Kingdom

Oversaw the management of up to 10 projects weekly, focusing on the homologation of mobile devices for the O2 Operator. Coordinated projects with renowned manufacturers, including Alcatel, BlackBerry (RIM), BQ, Doro, Motorola, Sony, Samsung, and Huawei, across various platforms such as Android, Windows, and RIM for mobile devices, tablets, and routers.Led the local team, ensuring smooth workflow and operational efficiency, while remotely supervising an external team. Maintained and nurtured relationships with existing clients and identified opportunities for new client acquisition. Ensured successful project completion, meeting stringent quality and timeline requirements, thereby enhancing client satisfaction and fostering long-term partnerships.

Lisbon Area, Portugal

During a transitional phase in my career from technical to managerial roles, I undertook the position of Project Engineer - QA Analyst. In this capacity, I diligently worked to ensure the quality and success of engineering projects through meticulous quality assurance analysis. While I encountered challenges along the way, I remained committed to refining my skills and adapting to the demands of the role. Through collaborative efforts with project teams and continuous learning, I aimed to contribute effectively to project success. This experience served as a valuable learning opportunity, guiding me towards further professional development and growth in my career journey.

Slough, United Kingdom

As a Device Acceptance Engineer - QA Engineer, my core focus lies in ensuring the quality and acceptance of devices through meticulous testing processes. I am tasked with designing, implementing, and executing test plans tailored to validate the functionality and performance of devices across various platforms. Collaborating closely with cross-functional teams, I gather requirements and define testing strategies to meet acceptance criteria effectively. Utilizing a range of testing methodologies and tools, I conduct thorough quality assurance tests, including functional, regression, and compatibility testing, to guarantee the reliability and consistency of devices. Additionally, I document test results, report defects, and provide valuable insights to enhance the device acceptance process. My commitment to stringent QA practices contributes to the seamless integration and successful deployment of devices in the market.

Angola Based

As an IT Consultant within the Angolan Government's Customs department, I played a pivotal role in managing client relationships, essential for the success of projects. I directly liaised with the local technical team to evaluate project phases and secure Technical Approval (TA) from their engineering department and senior board members. Additionally, I facilitated constant communication, relaying customer views, observations, and suggestions to our UK-based development team.In particular, I contributed significantly to the development of an IT system for monitoring the export/import of oil and gas within Angola. This involved collaborating closely with both local and international stakeholders alongside our teams of business analysts to ensure the system met regulatory requirements and operational needs. My efforts not only facilitated smoother project execution but also enhanced the government's ability to effectively manage and monitor critical aspects of its oil and gas industry.

Bolton, England, United Kingdom

Bolton College is a further education college located in Bolton, Greater Manchester, England. In class teaching assistant volunteer for three different classes and age groups with a diversity and inclusivity of all genders and backgrounds focus on the individual needs.o. English language teaching support for young refugees from all across Europe mainly deprived areas. o. Basic ICT and Internet skills for Mature students.o. English,IT and overall specific skills for learning difficulties youngsters.

Manchester, United Kingdom

London, United Kingdom

Pgc, E-Commerce

Postgraduate Degree, E-Commerce

Bachelor Of Science (Bsc), I.T. Computing Technology