Neri Global Sourcing is a small group of ex-call center supervisors and account executives specializing in customer service, technical support, sales and retention campaigns. We have been in the business since late 2015.On top of our earnest desire to commit in championing the world-class and competitive skilled workforce of the Philippines, Neri Global sourcing aspires to serve as your reliable and dependable outsourcing partner in a low-cost country like the Philippines for all your… Show more Neri Global Sourcing is a small group of ex-call center supervisors and account executives specializing in customer service, technical support, sales and retention campaigns. We have been in the business since late 2015.On top of our earnest desire to commit in championing the world-class and competitive skilled workforce of the Philippines, Neri Global sourcing aspires to serve as your reliable and dependable outsourcing partner in a low-cost country like the Philippines for all your business needs.Neri Global Sourcing provides experienced staff that are well -versed and trained in all aspects of Customer Support, Service and Care. Aside from your outsourced staff, they will also be receiving support from our Management Team that consists of professionals with extensive experience in handling offshore support operations.All staff being deployed onto various support projects by Neri Global Sourcing are trained in all aspects of providing world-class customer service. Areas that the staff are trained on would be;1. Industry and Product Knowledge2. Communications and Culture (USA, UK, Canada, NZ and AU)3. Escalations4. Billing and Payment5. Upselling and Cross-sellingThe services that we provide under Customer Service would be the following;1. Technical Support and Help Desk services2. Multi-channel Customer Support3. Multi-channel Reservations and Guest Assistance4. Inquiry Handling5. Order Taking, Management and Processing6. Inbound Inquiry Handling and Customer Problem Resolution7. Inbound Answering Services8. Outbound ServicesWe’re more than a BPO company with call center outsourcing as a service. We go the extra to take care of the brand you worked so hard to create. Then we promote brand loyalty among your clients because that’s what drives success. Show less

● Monitored comprehension of material among students and created re-teaching strategies to cover gaps in learning indicated by test scores and quizzes.●Designed exams to test fluency in reading, writing, speaking and comprehension of English language.●Worked one-on-one with students needing individualized attention and developed with special learning plans for struggling people.

●Provides technical assistance to end-users.● Fielded an average of 16 inbound phone calls to deliver effective support andremotely resolve service issues.● Brokedown and evaluated user problems using test scripts, personal expertise andprobing questions.● Assisted customers in identifying issues and explained solutions to restore service andfunctionality.● Responded to support requests from end-users and patiently walked individualsthrough basic troubleshooting… Show more ●Provides technical assistance to end-users.● Fielded an average of 16 inbound phone calls to deliver effective support andremotely resolve service issues.● Brokedown and evaluated user problems using test scripts, personal expertise andprobing questions.● Assisted customers in identifying issues and explained solutions to restore service andfunctionality.● Responded to support requests from end-users and patiently walked individualsthrough basic troubleshooting tasks.● Demonstrated professionalism and courtesy with customers while working to resolvecomplaints, problems or respond to questions.● Activated accounts for clients interested in new services.● Submitted service tickets for equipment maintenance requests. Show less

●Analyzed simple and complex issues to identify troubleshooting methods needed forquick remediation.● Documented all transactions and support interactions in the system for futurereference and addition to knowledge base.● Assessed system hardware and software and suggested modifications to reduce lagtime and improve overall speed.● Removed malware, ransomware and other threats from laptops and desktop systems.● Patched software and installed new versions to eliminate… Show more ●Analyzed simple and complex issues to identify troubleshooting methods needed forquick remediation.● Documented all transactions and support interactions in the system for futurereference and addition to knowledge base.● Assessed system hardware and software and suggested modifications to reduce lagtime and improve overall speed.● Removed malware, ransomware and other threats from laptops and desktop systems.● Patched software and installed new versions to eliminate security problems andprotect data.● Explained technical information in clear terms to non-technical individuals to promotebetter understanding.● Helped streamline repair processes and update procedures for support actionconsistency. Show less

●Helped streamline repair processes and update procedures for support actionconsistency.● Explained technical information in clear terms to non-technical individuals to promotebetter understanding.● Responded to support requests from end-users and patiently walked individualsthrough basic troubleshooting tasks.● Engaged end-users and answered questions via email, phone, and live chat.