Neri King Email & Phone Number

Providescallers with an unbiased presentation of programs to assist customers withapplication and eligibility requirements and program questions, transferring callers to otherCall Center units as needed.Answerscustomer questions including but not limited to items regarding available providersand enrollment processes in a prompt, courteous, and concise manner.Accesses,reads, and interprets customers and provider data elements on the variouscomputer systems.Clearlycommunicates case and case processing information to the caller.Multitasksby simultaneously communicating with the client while researching their case anddocumenting the call.Continuesto learn and refine program and computer navigation skills in response to updatedpolicy and computer systems.Documents all customer encounters in clear and concise records.Meetsindividual performance standards, including the confidentiality and security ofinformation.Performsother duties as may be assigned by management.DataentryAssistprovider with in and out patient notification, authorization, denials, claims, eligibility,credentialing.Assistmember with provider search, claims, authorization, eligibility, care coordinator.

Listed skills include Qualitative Research, Customer Service, Microsoft Word, Microsoft Excel, and 23 others.