Neri Basque Email and Phone Number

Current responsibilities for Global IT Service Delivery Management and Connected Care Solutions across all Concentrix locations. Innovation council and technology solution speaker.-----Concentrix is a leader in high-value global business engagement services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global business services firm transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. Based in over 40 countries with a staff of more than 275,000 who speak 50+ languages, Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail & e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel, Transportation & Tourism. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.

Maker of Ventopedic – A Solution to Skin Integrity MaintenanceThe entire Ventopedic product line is built around an eff­ective moisture transport technology system aimed at maintaining skin integrity on a variety of body parts. Structured around fabric functionality, the Ventopedic products are designed to eff­ectively draw moisture away from the skin while the 3 dimensional interior found in every product controls and /or eliminates any moisture absorption. The continuous airflow ventilation inside each product allows it to keep dry even in the highest levels of humidity.SpecialtiesSkin Integrity, Pressure Ulcer Prevention, Textile

Award winner VidCruiter provides a complete hiring platform to help companies find the best talent.VidCruiter offers a full suite of hiring technologies leveraging Video interviewing. Our platform will quickly help you improve speed-to-fill, quality while reducing costs.Recruiting just jot a whole lot easier!

Responsible for Architecture, Business Solutions and IT Governance teams.We leverage years of process, domain and technology expertise to deliver superior business value to clients with our seamless Customer Lifecycle, Marketing, Finance and Accounting, Procurement and IT solutions and services.We have over 21,000 Minacs experts across 3 continents and 35 centers spanning Canada, Germany, Hungary, India, Jamaica, Philippines, the UK and USA that power our solutions through a global delivery model that helps our clients enhance revenues, profitability and customer service.

IT and Telecom Strategy consultant for various clients. Deployed creative and flexible technology solutions bringing efficiency gains and significant savings to my clients.• Project lead for a large Cisco deployment of 2000+ Voice over IP phones• Architected and designed the application to support ERP• Business Development and Strategic Alliances for Award winning VIDCRUITER.COM

In charge of development, local and state government relations and launches of new locations in Canada, USA and Europe. Instrumental in helping the company penetrate new markets and industries (hospitality, travel, pharmaceutical, insurance, etc). History of completing projects on time and below budget. Corporate Development:• Global IT delivery across 24 offices (in New-Brunswick & Toronto, US and Europe)• Managed Government negotiation and relationship as well as press conferences• Strategic assignment in Asia to evaluate potential business expansionManagement:• Managed multi-million dollars IT/Telecom/Application & facility budget• Award-winning Innovations, inspired by great team solutionsOperations:• Streamline IT/Telecom costs • Lead migration to server virtualization• Award-winning operation and customer service• Lead multi-disciplined team to complete a large and complex migration to Avaya’s most advanced VoIP telephony platform

• Strategic contributor to successful growth of the company from 60 to 400+ employees (and over 1,200 in my next role)• Recognition awards: User’s Choice 2002 (ICCM show) and Contact Center Choice 2003 (ContactCenterWorld.com)• Operational team of over 400 employees in 9 offices (in Canada and US)• Managing IT/Telecom partner relationships