Nerida Lawrence Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Establishing Project and Business Analysis standards and practices for a new program of work in the Human Resources area, which is looking to establish a Talent Marketplace within Westpac.

Sydney, New South Wales, Australia

• Responsible to:
• Lead the Specialist Investigation Team and any other resources relating to the operational management of investigation and resolution of JUNO issues and Service Now data problems. Attract and develop relevant quality.
• Enhance the analytical approach, tools and content of each deliverable for data issues and problems, based on best practices and experience, to devise strategic solutions at scale.
• Conduct senior stakeholder management for purposes of achieving above, including reporting to forums.
• Lead transformation of Consumer and Business’ capabilities by uplifting to market leading issues and problems resolution and transforming the culture to drive focus on the customer.
• Drive a culture of accountability across Consumer and Business and lift understanding of the importance of effective and timely resolution of data issues and problems.

Sydney, Australia

Responsible for:1. Leading the investigation and impact assessments for complex customer data problems across the Westpac Group, to propose holistic solutions.2. Gaining stakeholder feedback and buy-in across Business, Technical, Risk and Compliance teams to prioritise and correct problems identified.3. Liaising with business controls teams, gathering.

• Led the CSH Business Analysis practice, developing and standards, practice standards, including monthly practice meetings and induction sessions. Worked with many other areas of the program to develop consistent and.
• Developed standards and processes for the tools used by the BA Team.- Transformed Scope Management process and traceability to requirements for the Program from manual approaches to Jira and Confluence. As part of.
• Grew the team from 5 to over 60 BAs, with a mix of permanent, max term and contractors.
• Developed standard performance goals and measures for the BA team and the quality of deliverables.
• Rolled out to the entire program, the Business Analysis standards and approach.
• Delivered continuous improvement and ways of working efficiencies for the program.

Australia

• Led team of Business Analysts and transitioned the team from waterfall to agile release delivery. Set up processes to ensure that the flexibility and configurability of the Westpac Live platform were considered and.
• Led BA Team to successfully transition from Waterfall to agile delivery processes
• Prioritisation and initial sizing of work requests (backlog grooming)
• Definition of features, user stories and acceptance criteriaResponsible for all aspects of the Employee capabilities to support the new internet banking platform (for both Consumer and Business customers) introduced by.

Sydney Student program to replace Student Administration Systems.

Also an experienced Lead Business Analyst with many years of experience across insurance, consumer and business banking, project delivery and problem solving in financial services. Consistently adds value with proven track record in multimillion-dollar projects and programs (valued at up to 500M+) that deliver improved security, customer, and employee.