Norma-Erin Au Email & Phone Number

Kirkland, Wa, Us

Issaquah, Washington, United States

- Review, audit and process contract invoicing for facilities. - Work with vendors and ensure terms are met and relay any issues that may cause variances with monthly billing.- Monitor and manage FFE requests via Facilities Web Help Desk. Provide excellent customer service to clients and address any concerns or needs.- Coordinate with libraries and vendors for FFE requests for new items or repairs.- Assisted with updating and filing project closeouts. Ensure all documents have been received in order to complete closeouts.- Reconcile open purchase orders and create, manage current POs for assigned tasks.- Coordinate and manage files to adhere to state policies for record retention via transfer to Washington State Archives or for file destruction.- Monitor incoming calls to FMS and relay requests to authorized parties.

- Review and audit incoming commissions payments received daily from vendors and ensure payments adhere to contracts, report on any discrepancies.- Deliver customer service to the Buying Department, Member Services, and Executive team via verbal and written communication to coordinate information, changes, and to resolve outstanding accounting issues.- Provide support to Senior Accountant and Accounting Manager for ad hoc reports related to Cruise for US and Canada companies, Ancillary, Canada CT Company for Air related issues.- Maintain subsidiary ledgers, G/L account reconciliations, process Operational Payables, review and manage Purchase Orders.- Assisted with preparation of journal entries and analyses for month-end reporting for various aspects of the business and intercompany transactions.

Seattle, Washington, United States

- Head trainer for all community Department Managers and their staff – provided direct training on accounts payable and budget reporting procedures. - Developed a new instruction curriculum with the corporate Training Department for the company to introduce improved scalability and efficiency of community enablement. - Implemented new Accounts Receivable process on Yardi Software to all communities and provided training to all community bookkeepers. - Provided exceptional customer service to Residents and Communities via verbal and written communication to coordinate information, changes, and to resolve outstanding accounting issues.- Reviewed & audited Medicaid contracts to ensure adherence to multiple layers of individual state government requirements.- Processed all Medicaid related claims for over 100 residents between 12 communities across 4 states. - Notified community leadership of any urgent outstanding balances to support collection efforts.- Managed payment deposits, withdrawals, and processing for over 70 communities.

Seattle, Washington, United States

- Trainer for new Staff Accountants on all Accounts Payable processes, coached on use of company accounting software.- Processed weekly AP and vendor set up, and audit for accuracy.- Reporting to government agencies which included state and local sales taxes, property taxes, 1099 and unclaimed property reporting.- Prepared bank reconciliations and ensured all transactions were accounted for in the General Ledger and bank for 70 communities.

Seattle, Wa

- Conducted candidate screenings and first round interviews for potential new employees for staff level roles for both company and CEO's family business. - Assisted and Implemented and trained staff on new procedures to streamline accounts payables, purchase orders and approval systems to online.- Maintained professional relationships with tenants, provided documentation for rent increases, charges and credits. - Provided regular input on expense performance against budget; research and reconciled variances to CFO, Controller, and COO.- Managed utilities including billing, documentation of facilities, working with maintenance staff, vendor management and 3rd party vendor contractor billing.- Assisted Controller in month-end close for all owned and managed properties.- Managed accounts and assisted CEO's house manager for credit card expenses, household vacations, and household vendor relations.- Managed and organized system to track all commercial leases to ensure rent schedules were up to date including communitcation of rent increases to all tenants. - Listened and attended to commercial tenants complaints, provided solutions, escalated to executive team if needed.- Worked with facilities department to ensure all properties were up to date on all annual building testing, permits, licenses, etc.

Greater Seattle Area

- Developed and implemented training to 15 staff members on AppFolio, building security, utility systems and 3rd party billing. - Created & established templates for mapping expense allocations among multiple properties.- Reviewed invoices for accuracy, determined appropriate allocations, GL coding and resolved discrepancies. - Reviewed AR and applied payments to tenant accounts.- Liaison with internal and external customers to establish and maintain partnerships; and to ensure a smooth, optimal and timely solution for any issues.- Engaging with neighborhood community and represented company at community functions for service. - Responsible for organizing and planning of all corporate events from 20 to 200+ guests in attendance from budgeting, to procurement of vendors. - Assisted Property Manager in communicating with tenants, facilities staff, vendors and managed close out of projects.

Greater Seattle Area

- Responsible for talent acquisition processes for various staff level roles including job postings, candidate screening and assessment for real estate company and CEO's ranch/household.- Managed and maintained day to day operations of the office, including implementation of time-saving measures.- Interfaced with colleagues, clients, tenants and vendors to answer questions and drive problem resolutions daily via email, phone and in person.-Developed, planned, and implemented cost-effective procedures for office operations. - Executive Assistant to company CEO. Arranged, scheduled, and coordinated all logistics and travel itineraries for both business and personal. - Served as an effective gatekeeper for CEO; prepared well-researched and accurate documents; managed calendar for business and personal.- Managed over 500 contacts for CEO and tracked periodic communication needed for priority and/or highly confidential contacts.- Responsible for organizing and planning all Corporate Events for over 200+ people including negotiating contracts and coordinating with vendors, for guests that included city officials, business associates, and all high end stakeholders.

Greater Seattle Area

Committed to building/sustaining healthy, safe and varied uses for the park through local neighborhood and city coordination. Facilitate monthly meetings, fundraise, solicit sponsorships. Plan and administer annual July 4th Community event serving over 500 people each year.

Capitol Hill

- Met with prospective renters and took them tours of the vacant units that were of interest to them.- Conducted credit checks and other background tasks to qualify potential renters.- Collected application fees, security deposits and rent payments.- Coordinated property maintenance and conducted move-in and move-out walk through with tenants.- Followed up with prospective renters.- Established professional and friendly rapport with tenants and provided personalized services.- Monitored use of community facilities, including elevator reservations, mail and fitness center.

- Provided assistance to Sellers using the US platform under Amazon's Technical Account Management (TAM) team.- Responsible for providing day-to-day, real time operational support and driving problem resolution.- Represented Amazon by managing technical inquiries from sellers and third-party solution providers that - requested help in using Amazon services.- Worked directly with Amazon Services' engineers to ensure that seller issues are resolved as expediently as possible.- Assisted sellers in troubleshooting their websites and to understand how to use the services provided by Amazon.

Research the art industry and events for clients of Orange County.Feature writing and accurate data entry for Actionable Entertainment Content.Excellence in building positive relationships with clients and team members.Project management including editing.Handle multiple projects involving work in Microsoft Office programs.Work independently and in an efficient manner to meet strict deadlines.Dedicated to meet clients' needs and requests with exceptional detail and care.

Used analytical and financial skills to assist fiscal specialist of the Physiology Department. Managed and tracked budgets, reviewed Budget Activity Reports, processed purchase orders, in addition to other administrative tasks.

Provided support through companionship and guidance to guests to perform social skills.