Nerissa Chen Email & Phone Number

General Responsibilities :1. Provide insight and best-practice information on technical matters of product and solutions including;• Product and solution specifications• Product and solution capabilities• Comparative advantage of the product and solution• Integration of the product and solution2. Provide technical advice and recommendation to support the development of technical proposal3. Recommend the strategy of the technical presentation and pre-sales4. Support the technical presentation and pre-sales5. Provide and find the answers to the prospective clients’ questions on technical aspects of the products and services6. Suggest the comparative advantages of Multipolar products and solutions7. Keep abreast of the latest trends and product knowledge in IBM System

General Responsibilities :1. Meeting principals to discuss the business objectives and requirements of the partnership;2. Maintaining the partnership level with related principals;3. Make sure the partnership is valid and legitimately applicable;4. Maintain and help to arrange traning and certification to the certain member;5. Maintain and help to make sure the company meets the sales quota of principal6. As a channel that connect principals with the company

Karawaci

General Responsibilities :Operational:1. Recording (helpdesk system) and remind Preventive Maintenance (PM) Schedule to the team that will carry out the activities of the PM.2. Ensuring PM implemented and report submitted to the customer as SLA3. Recording weekly report engineer4. Managing Standby Engineer: Organize and remind the standby engineer in charge by both email and phone. Administration:1. Managing personel certification data in Principal (certification tracker tool) – e.g. : Certification LTA2. Administrator for principal, e.g. : cisco.com: Performance Metric Central (PMC), Cisco Service Contract Center (CSCC), Service Access Management Tool (SAMT), webex dll3. Sending and maintaining CSAT survey using Partner Access Online (PAL) and follow up unresponded survey

Bachelor'S Degree, Information Technology

Bachelor Of Science (B.Sc.), Information Technology

Activities and Societies: Chorus, Student Fellowship, Sunday School2010 - 2012 : Committee of (Persekutuan Oikumene Mahasiswa ITI) POMITI.

S1, Informatics

Activities and Societies: Chorus, Student Fellowship, Sunday School