Nerissa Eubanks Email & Phone Number

Cincinnati, Ohio

Receive, code and enter vendor invoices into workflow system;• Assist users with best practices to support the newly created workflow process• Enter vendor invoices into accounting system;• Match purchase orders to invoices, working with internal business resources to resolve discrepancies;• Manage the vendor payment process through scheduled check runs and preparing ACH/wire payments;• Maintain and update vendor database, working with vendors as needed;• Maintain and update customer database, working with customers as needed;• Develop quality professional relationships with vendors as well as within the company;• Respond to vendor inquires;• Analyze current ways of working to recommend and implement process improvements;• Maintain an effective internal financial control environment.• Cross train and support Shared Service team members and functions as needed.• Other job duties as required.

Receive and match supplier invoices to Purchase Order and Receipt data in the accounting system using 3-way match. Perform exception invoice processing, including for Non-PO invoices, emergency payments and other check requests, while maintaining appropriate documentation and adhering to Dover processes. Analyze and understand invoice matching errors, develop corrective action plans to remediate, eliminate, and reduce those errors; take initiative in issue resolution with groups such as Procurement and Receiving. Interact with suppliers in a courteous and responsible manner, including determining appropriate occasions to reach out to Operating Company Procurement personnel for guidance in managing supplier relationships. Recommend supplier data maintenance changes as identified during account payable processes. Maintain productivity and meet service level agreements in a complex environment, including working with and referencing data in legacy accounting systems. Perform reconciliations on a regular basis. Review supplier statements monthly to clear aged items due to transaction issues. Assist with other projects or duties as assigned, including continuous improvement efforts. *Company lay-off April 2018*

Research, resolve, and clear daily disputes and deductions that are a result of a customer's short payments of invoices. Work effectively with division sales, customer services and billing admins to ensure timely dispute resolution. Recode incorrect reason codes to ensure correct and accurate reporting. Maintain and review customer information through SAP and Oracle applications.

Preparing invoice batches to be scanned into the electronic filing system, FileNet, and indexing images to ensure visibility within the entire organization. Problem solving supplier inquiries via email/phone within 24 hour period regarding discrepancies; and building strong supplier relationships while managing supplier files through JD Edwards Enterprise. Code and process invoices and credit memos; in addition to clearing unvouched receipts. Reviewing supplier statements monthly to clear aged items due to transaction issues.

Cincinnati, Ohio

Front line representative to assist in determining customer needs in an inbound call center environment. Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Selling additional services by recognizing opportunities to up-sell accounts. Maintain call center database by entering customer profile information. Handled small technical support and billing inquiries.