Nerissa Eubanks Email & Phone Number

Cincinnati, Ohio

• Receive, code and enter vendor invoices into workflow system;
• Assist users with best practices to support the newly created workflow process
• Enter vendor invoices into accounting system;
• Match purchase orders to invoices, working with internal business resources to resolve discrepancies;
• Manage the vendor payment process through scheduled check runs and preparing ACH/wire payments;
• Maintain and update vendor database, working with vendors as needed;

Receive and match supplier invoices to Purchase Order and Receipt data in the accounting system using 3-way match. Perform exception invoice processing, including for Non-PO invoices, emergency payments and other check requests, while maintaining appropriate documentation and adhering to Dover processes. Analyze and understand invoice matching errors.

Research, resolve, and clear daily disputes and deductions that are a result of a customer's short payments of invoices. Work effectively with division sales, customer services and billing admins to ensure timely dispute resolution. Recode incorrect reason codes to ensure correct and accurate reporting. Maintain and review customer information through SAP.

Preparing invoice batches to be scanned into the electronic filing system, FileNet, and indexing images to ensure visibility within the entire organization. Problem solving supplier inquiries via email/phone within 24 hour period regarding discrepancies; and building strong supplier relationships while managing supplier files through JD Edwards Enterprise..

Cincinnati, Ohio

Front line representative to assist in determining customer needs in an inbound call center environment. Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Selling additional services by recognizing opportunities to up-sell accounts. Maintain call.