Nerissa Newton Email & Phone Number

Melbourne, Victoria, Australia

181 William Street Melbourne

- Lead a team of WFI Distribution Services consultants to create a high performance and continuous improvement culture - Collaborate with sales representatives and Internal Stakeholders to maintain, grow and retain their portfolios whilst delivering an excellent customer experience to clients - Drive an understanding with team of strategic priorities of Product, Pricing and Business Underwriting - Influence customer and partner advocacy through delivery of quality service outcomes… Show more - Lead a team of WFI Distribution Services consultants to create a high performance and continuous improvement culture - Collaborate with sales representatives and Internal Stakeholders to maintain, grow and retain their portfolios whilst delivering an excellent customer experience to clients - Drive an understanding with team of strategic priorities of Product, Pricing and Business Underwriting - Influence customer and partner advocacy through delivery of quality service outcomes and timely resolution of escalated issues - Support Manager to motivate and inspire team members to deliver customer service excellence - Encourage customer centric thinking from the team and act on customer feedback to enhance customer experience- Effectively lead team through change and ensure communication was timely and consistent- Manage workflow and allocate tasks within team members skills and capability to ensure service level agreements are met Show less

Melbourne, Australia

- People and Operational Management - Building and maintaining a rewarding environment and culture- Striving for operational excellence - Problem solving - Culture management - Setting and achieving revenue targets - Analyzing, interpreting and reporting back KPI’s, trends and sales performance - Coaching and development of staff - Embedding and implementing a Management Operating System (MOS)- Performance planning - Operational planning - Long… Show more - People and Operational Management - Building and maintaining a rewarding environment and culture- Striving for operational excellence - Problem solving - Culture management - Setting and achieving revenue targets - Analyzing, interpreting and reporting back KPI’s, trends and sales performance - Coaching and development of staff - Embedding and implementing a Management Operating System (MOS)- Performance planning - Operational planning - Long and short term performance planning - Assisting in improving processes and systems - Embedding a continuous improvement culture - Leading recruitment Show less

181 William Street Melbourne

- Identifying learning and development gaps at individual and department level- Lead facilitator, Coordinator and Development Manager within the business unit for preparation of training material to support qualifications, up-skilling and workshops being delivered successfully.- Developing new product and system training for Business Unit- Assist in the review of external learning and assessment material

181 William St Melbourne

- Respond to customer queries in a timely manner consistently providing a high level of service- Be recognised as consistently displaying role model behaviours - Demonstrate leadership behaviours, values and qualities- Proactively support team goals/targets and encourage others - Address identified team issues in an appropriate manner - Provide underwriting and systems support- Provide Level D Authority across all core products - Assist team managers/ emerging… Show more - Respond to customer queries in a timely manner consistently providing a high level of service- Be recognised as consistently displaying role model behaviours - Demonstrate leadership behaviours, values and qualities- Proactively support team goals/targets and encourage others - Address identified team issues in an appropriate manner - Provide underwriting and systems support- Provide Level D Authority across all core products - Assist team managers/ emerging leaders with response to customer escalations and disputes- Monitor Cisco phone system to ensure adequate phone coverage Show less

181 William St Melbourne

- Receiving and making calls to new and prospective customers - Assessing the customer eligibility using a series of standardized questions - Promoting and selling the businesses products including and pursing all opportunities to cross and up-sell products - Maintaining and servicing customers’ existing policies - Responding to customer enquiries - Providing advice and direction for new and existing customers

181 William St Melbourne

- Receiving and making calls to new and prospective customers - Assessing the customer eligibility using a series of standardized questions - Promoting and selling the businesses products including and pursing all opportunities to cross and up-sell products - Maintaining and servicing customers’ existing policies - Responding to customer enquiries- Providing advice and direction for new and existing customers

Education record

Education record

Education record