Nerissa Stephen Email & Phone Number

• Role involves a significant level of confidentiality and handling of confidential information. Beyond these responsibilities, I also am responsible to:
• Perform all personal assistant duties to Resort Manager and Senior Vice President Operations
• Coordinate special events including resort weddings for guests
• Organize professional welcome of VVIP(s) to resort as well as coordinate itineraries where relevant
• Serve as liaison and communicate on behalf of Resort Manager and Senior Vice President to both internal and external customers
• Assist in the coordination of resort team meetings

Rodney Bay, St. Lucia

• Operational focus:
• Managed watersports activities
• Organized entertainment activities for Royal St.Lucia and Rex St. Lucian hotels as well as events and banqueting undertakings
• Oversaw daily hotel operations
• Was responsible for managing Front Office team and Front Office activities

Rodney Bay, St. Lucia

• Primary responsibilities included:
• Management of front desk operations
• Processing of guest bookings
• Cash management for floats and resort cash procedures
• Completion and dissemination of relevant reports where needed