Nerissa Stephen Email & Phone Number

Role involves a significant level of confidentiality and handling of confidential information. Beyond these responsibilities, I also am responsible to:• Perform all personal assistant duties to Resort Manager and Senior Vice President Operations• Coordinate special events including resort weddings for guests• Organize professional welcome of VVIP(s) to resort as well as coordinate itineraries where relevant• Serve as liaison and communicate on behalf of Resort Manager and Senior Vice President to both internal and external customers• Assist in the coordination of resort team meetings• Coordinate support of resort emergency response and risk abatement program in tandem with other HODs• Executes any other related activities as directed by Resort Manager and Senior Vice President• Front Desk Manager, served within the post of the absence of the Manager

Rodney Bay, St. Lucia

Operational focus:• Managed watersports activities• Organized entertainment activities for Royal St.Lucia and Rex St. Lucian hotels as well as events and banqueting undertakings• Oversaw daily hotel operations• Was responsible for managing Front Office team and Front Office activities

Rodney Bay, St. Lucia

Primary responsibilities included:• Management of front desk operations• Processing of guest bookings• Cash management for floats and resort cash procedures• Completion and dissemination of relevant reports where needed