Nerissa Rivera Email & Phone Number

Calgary, Alberta, Canada

Southcentre Mall, Anderson Road

• • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.• Operated a cash register for cash and credit card transactions with 100% accuracy.• Stocked and replenished merchandise according to store merchandising layouts.• Cleaned and organized the store, including the checkout desk and displays.• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.• Handled all customer relations issues in a gracious manner and in accordance with company policies.• Educated customers about the brand to incite excitement about the company’s mission and values.• Regularly refreshed visual merchandising of the store according to new products and trends.• Merchandized products by designing and maintaining displays to market product to customers and increase sales.• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.• Previously recognized as employee of the month for surpassing the target sales of the store.

Calgary, Canada Area

• Team member of the group that delivers consistent excellent customer service which contributed to overall efficiency of the store.• Received consistent commendation from customers and managers for excellent customer service.• Regularly refreshed visual merchandising of the store according to new trends.• Oversaw inventory within the department to ensure no shrink occurred and sales floor was clean.• Successfully assisted in remodeling/re-merchandising project of department which increase accuracy of stock records.• Demonstrate excellent customer service by anticipating and meeting customer needs and demands. Also, act as key resource assuming responsibility for order to cash process, resolving issues and overcoming complaints.• Support the team through cross-training on other co-workers and cover co-worker’s area/zone as needed.• Provided assistance to inquiring customers to assure customer satisfaction and maintain customer loyalty.• Maintained clean department to enhance customer environment.

Alabang, Muntinlupa City, Philippines

•Performed accurate, timely, and cost-effective identification, sourcing, buying, delivering, warehousing, installation, and commissioning of material and equipment required to support the Engineering, Procurement, and Construction (EPC) effort.•Wrote and expedited purchase orders.•Developed and improved account relationships.•Negotiated prices to maintain profit and cost savings initiatives of the company.•Serve as member on cross-functional teams to execute essential department tasks related to confidential document management and ad-hoc projects.•Lead initiative, when first hired, to clean up open POs that had been neglected. This month-long process of research and discovery reduced the number of outstanding purchase orders by 60-70%.•Oversaw the ordering process. Confirmed, tracked and communicated order status with the internal clients.•Prepared and maintained open order report daily. Updated open POs/Contracts, due dates and delivery status.•Maintained all direct and indirect material purchase orders and records in SAP business system with accuracy and great attention to detail.•Interfaced daily with suppliers, internal clients and accounts payable department to provide maximum productivity and real time updates about the ordered materials and outstanding accounts to provide maximum productivity.•Updated contract and cost capture structure in SAP and maintained reconciliation, activity status logs, change orders, and all contract records.•Maintained high value (approximately $2M) procurement contracts of the team and consistently praised by the managers for giving real-time updates and reports.•Ensuring that procurement processes are conducted in compliance with applicable laws, corporate policies and procedures to achieve best value.•Processed requisitions at a 98% error free rate.

Mandaluyong City Philippines

•Resolved contractual disagreements, payment problems, quality issue and other problems related to existing contracts.•Created and managed bid packages, purchase orders•Coordinate all aspects of fulfillment for procurement contracts including linking with vendors and suppliers, negotiating values and preparing bid packages for raw materials.•Source and authorize purchase of all MRO and office supplies, office equipment (hardware and software), sales and marketing collateral, and furniture.•Conduct quarterly meetings or QBRs with IT directors, Purchasing Directors, Finance Controllers and high-volume vendors to manage expectations and performance.•Streamlined and organized office procedures, resulting in improved communications between purchasing and other departments.•Serve as member on cross-functional teams to execute essential department tasks related to confidential document management and ad-hoc projects.•Strategically source high-volume equipment for schools while establishing cost saving guidelines for multiple procurement projects.•Negotiated with suppliers on matters related to price, contract terms and conditions and appropriate strategies/tactics during negotiation and bring down the cost to at least 20% lower than the market price.•Generated weekly, monthly, quarterly, and yearly reports on purchasing operations forwarded to management and decision makers that aided their operational planning.•Standardized the network’s computer requirements achieving 65% of the 3-year savings target.•Monitored computer industry changes and trends, immediately taking advantage of new developments to better position the schools in the higher education field.•Supports internal customers. Interfaces with them to ensure best overall value is being taken into consideration on all product/commodity acquisitions.•Performed duties of both contract administrator and procurement head while procurement head position was vacant.

Manila City Philippines

•Responsible for defining and managing sourcing strategies via market research, negotiating contract terms, procuring material and services, and managing the logistics and on-time delivery for various commodity categories.•Efficiently utilize time management skills while overseeing time-sensitive customer orders, monitoring on-time arrival of purchase orders as well coordinating with purchasing department of schools, internal clients and vendors.•Developed request for proposals, evaluated bids, negotiated with the supplier base, and provided ongoing vendor performance evaluation.•Updated supplier base utilizing providers who best supported the needs of the schools.•Monitored vendors on-time deliveries and communicated delivery schedules to internal clients and schools’ purchasing departments.•Procured all major goods and services in an efficient and cost-effective manner to ensure maximum value for all dollars spent.•Solved revisions, order cancellations, substitution, delivery revisions, and invoice discrepancies. •Analyzes and works with internal customers in developing functional specifications, prepares RFQs, effectively sources and obtains proposals on assigned requirements. Performs analysis and negotiates commercial terms with suppliers.•Processed requisitions for materials and services in accordance with policies, procedures, and guidelines; and ensure the timely delivery of materials and services with the quality so desired at the least cost possible.•Assisted the head of procurement in establishing priority sequences in handling incoming requisitions.•Reviewed performance/design specifications and communicated to requesting parties problems which may be associated with their specifications.•Prepared and expedited Purchase Orders.•Developed and managed effective communication with internal clients and external providers.•Oversaw daily operations of purchasing department.•Developed and improved account relationships.

Diploma Program In Supply Management, Purchasing, Procurement/Acquisitions And Contracts Management

Diploma in Supply Management SAIT in partnership with Supply Chain Management of Alberta (SCMA) Graduated in October 2018

Diploma In Supply Chain Management, Logistics, Materials, And Supply Chain Management

Taken up Diploma Program in Supply Chain Management De La Salle College of Saint Benilde in partnership with Philippine Institute.

Bachelor'S Degree, Commerce Major In Management, 90.7

Graduated Cum Laude