Nerissa Rivera Email & Phone Number

Calgary, Alberta, Canada

Southcentre Mall, Anderson Road

• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Operated a cash register for cash and credit card transactions with 100% accuracy.
• Stocked and replenished merchandise according to store merchandising layouts.
• Cleaned and organized the store, including the checkout desk and displays.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.

Calgary, Canada Area

• Team member of the group that delivers consistent excellent customer service which contributed to overall efficiency of the store.
• Received consistent commendation from customers and managers for excellent customer service.
• Regularly refreshed visual merchandising of the store according to new trends.
• Oversaw inventory within the department to ensure no shrink occurred and sales floor was clean.
• Successfully assisted in remodeling/re-merchandising project of department which increase accuracy of stock records.
• Demonstrate excellent customer service by anticipating and meeting customer needs and demands. Also, act as key resource assuming responsibility for order to cash process, resolving issues and overcoming complaints.

Alabang, Muntinlupa City, Philippines

• Performed accurate, timely, and cost-effective identification, sourcing, buying, delivering, warehousing, installation, and commissioning of material and equipment required to support the Engineering, Procurement, and.
• Wrote and expedited purchase orders.
• Developed and improved account relationships.
• Negotiated prices to maintain profit and cost savings initiatives of the company.
• Serve as member on cross-functional teams to execute essential department tasks related to confidential document management and ad-hoc projects.
• Lead initiative, when first hired, to clean up open POs that had been neglected. This month-long process of research and discovery reduced the number of outstanding purchase orders by 60-70%.

Mandaluyong City Philippines

• Resolved contractual disagreements, payment problems, quality issue and other problems related to existing contracts.
• Created and managed bid packages, purchase orders
• Coordinate all aspects of fulfillment for procurement contracts including linking with vendors and suppliers, negotiating values and preparing bid packages for raw materials.
• Source and authorize purchase of all MRO and office supplies, office equipment (hardware and software), sales and marketing collateral, and furniture.
• Conduct quarterly meetings or QBRs with IT directors, Purchasing Directors, Finance Controllers and high-volume vendors to manage expectations and performance.
• Streamlined and organized office procedures, resulting in improved communications between purchasing and other departments.

Manila City Philippines

• Responsible for defining and managing sourcing strategies via market research, negotiating contract terms, procuring material and services, and managing the logistics and on-time delivery for various commodity.
• Efficiently utilize time management skills while overseeing time-sensitive customer orders, monitoring on-time arrival of purchase orders as well coordinating with purchasing department of schools, internal clients and.
• Developed request for proposals, evaluated bids, negotiated with the supplier base, and provided ongoing vendor performance evaluation.
• Updated supplier base utilizing providers who best supported the needs of the schools.
• Monitored vendors on-time deliveries and communicated delivery schedules to internal clients and schools’ purchasing departments.
• Procured all major goods and services in an efficient and cost-effective manner to ensure maximum value for all dollars spent.

Diploma Program In Supply Management, Purchasing, Procurement/Acquisitions And Contracts Management

Diploma in Supply Management SAIT in partnership with Supply Chain Management of Alberta (SCMA) Graduated in October 2018

Diploma In Supply Chain Management, Logistics, Materials, And Supply Chain Management

Taken up Diploma Program in Supply Chain Management De La Salle College of Saint Benilde in partnership with Philippine Institute for.

Bachelor'S Degree, Commerce Major In Management, 90.7

Graduated Cum Laude