Coach and mentor business owners and executives through skill building of CRM (Client Relationship Management).Set up performance measurement goals through an analysis of the current business structure.Facilitate group seminars to increase sales performance by creating a step-by-step process.Implemented talent management by coaching owners with succession planning and development plans.Provide customer service training for four clients and increased client retention by 30%.Assist clients with articulating their vision within their organization.

Research and analyze market trends, economic and workforce issues.Coordinated with the department to develop marketing strategies that were consistent with department and NHCC's marketing goals.Identify and develop new business and community partnerships with an emphasis on continuing education and customized training.Identify clients' needs and develop creative solutions.Work directly with the surrounding workforce centers to develop programs for the displaced workers.Develop and retain strong client relationships within all levels of the organization.Track marketing efforts and target markets for new business.Program and curriculum development, needs assessment and evaluation techniques.Participate in outreach functions to enhance the name of NHCC.

Assited with distance learning via conference calls on recruiting strategies and tactics. Created two training modules for three job families. Worked with individuals on succession planning and sales training and coaching.