Nerjhaa Sriskantharajah Email & Phone Number

Toronto, On, Ca

• Collaborated with the Operations Coordinator to streamline customer service processes, including developing standard operating procedures (SOPs) and guidelines, supporting the implementation of a newly integrated operations system• Liaised with the Capital Project team and prepared public-facing updates on ongoing projects to ensure clear communication and project visibility for residents, aligning updates with municipal standards

• Conducted detailed project analysis and maintained accurate documentation of park projects to ensure transparency and timely updates for residents• Coordinated event logistics and managed inventory for community events, enhancing operational efficiency and service delivery• Collaborated with multiple city departments to support the management of council resolutions, project timelines, and compliance with municipal standards• Developed reports and presentations, contributing to strategic decision-making and ensuring alignment with divisional objectives

Toronto, Ontario, Canada

• Incorporated an advanced and streamlined system with GSuite for 100+ patients with eye specialist referrals, meticulously designed to enhance the precision and efficiency of referral management• Maintained and organized 50+ patient records, financial data, Canadian and U.S third-party billing, daily, and a comprehensive database, ensuring precision and accuracy in healthcare administration• Consistently updating electronic records, proficiently managing over 50+ patient files, and adeptly handling routine clerical tasks, including appointment scheduling, patient check-ins, and proactive communication regarding upcoming eye examinations

Brampton, Ontario, Canada

• Delivered impeccable customer service, expertly providing timely, accurate information on government services and products to meet diverse client needs• Demonstrated strong client support skills by aiding 30-50+ customers hourly, in the completion of complex documents and forms, ensuring their adherence to eligibility criteria• Processed transactions including vehicle registrations, vehicle sticker renewals, health cards, driver's licenses, accessibility permits, photo ID creation, changes, renewals, and cancellations.• Issued special permits and managed vehicle registrations and data changes for various types (off-road, commercial, snowmobile, new/used).• Provided customer service by answering client queries, and handled driver abstracts, CVOR, and used vehicle packages.• Thrived under pressure, consistently processing customer transactions for both businesses and individuals, while also adeptly retrieving essential documentation

Markham, Ontario, Canada

• Orchestrated the meticulous maintenance of 50+ patient records, capturing crucial health history details, and efficiently managing medical documents• Displayed a commitment to teamwork, ensuring seamless execution of administrative tasks by collaboratively working with colleagues to achieve organizational goals• Drove operational efficiency by adeptly coordinating and confirming appointments for a multidisciplinary healthcare team, including physicians, optometrists, and cardiologists

Bachelor Of Science - Bs, Honours Health Sciences, Co-Op

Health Informatics Option Management Studies Minor

Certificate, Product Management (Pmc™)

The BrainStation Product Manager Certification (PMC™) program is an intensive, industry-recognized training designed to equip.

High School Diploma

Activities and Societies: Community Outreach Team, Tamil Student Association Awards: Ontario Scholar and Principal's Award (cumulative.