Responsible for building leadership, the best work environment, and maintaining strong revenue growth. Work with global teams and the corporate board to define corporate strategies and identify growth enablers.

Building new service verticals and responsible for PnL growth in existing Managed Services verticals in Unified Communications, Telecom Expense Management, Contract Management and Social Media Management. Strategized & launched Solutions vertical for building value-added solutions for our core service verticals. Single point of contact for overall operations and work closely with the company board and BD team.

Building new practices in Systems Engineering, Business Process Management, Social Media Services and Web Services using ITIL and Zero Surprises framework for overall Service DeliveryOverseeing Talent Acquisition, Employee Onboarding, Talent development, New client on-boarding, Service Delivery, P&L, Work Force Management and Network Management.

Focus on building a strategic vision in building futuristic solutions using the latest technologies and a strong partner ecosystem. Tessrac specializes in Digital Transformation, leveraging industry best practices to implement tailored technologies and solutions into business processes, providing customers with a competitive edge to adapt to dynamic business and market demands.

Oversee the India delivery for Seismic, our partner company for Inspiredge

agriDNA Ventures plays a pivotal role in bridging the gap between cutting-edge agritech companies and the farming communities, all while fostering innovation and growth in rural areas through its incubation and mentoring programs for some of these agritech startups. With a mission deeply rooted in the advancement of agriculture, agriDNA wants to be an interface for any business to work in rural areas.

Sreshta Farmer Producer Company (Sreshta Farms) was formed in Kollipara, Andhra Pradesh with a vision of building a technology-driven agriculture ecosystem for sustainable farming practices through global partnerships.Reducing input costs & creating market linkage using technology are the core focus areas at Sreshta Farms, supported by agriDNA Ventures.

Part of the founding team, work closely with the CEO on operational strategy

Advising and Mentoring Edge leadership on industry trends, building partnerships and bringing the much required industry connect.Edge finishing school's bridge the gap programs help students acquire necessary skillset to meet the industry requirements.

Participate in Overall Strategy and GTM strategy for the platform & the solutions supporting the overall eco-system. ReturnTrucks is an award winning new age transport eco-system offering digital solutions to all the stake holders in global transport industry.

Building new verticals, Business Transition, Revenue focus, Training & Quality and Logistics. Involved in setting up new business unit, establish processes for all service delivery teams and collaborative business units. Provided strategic support for managing Phoenix domestic BPO vertical in utility space and built processes for better operational management and visibility into the team performance.

Oversee operations in Voice, Chat, Email, Quality Assurance and transcription process across multiple accounts. Responsible for business transition, stabilization and performance management. Actively involved in building hiring and retention strategies. Successful in creating second level leadership with strong analytical focus.Launched Quality Assurance vertical for a technical support process covering 750 agents for six different vendors. Involved in developing compliance auditing framework using speech analytics, to identify potential fraud scenarios in an upsell program.Instrumental in building transcription process for an automobile client from 4 dealerships to 85 dealerships in two years with a strong focus on Quality and revenue generation.

Successful in ramping L3 technical support and met the client KPIs in the first 60 days. Managed 150+ agents, 10 supervisors, 2 Asst Managers apart from managing 4 different telecom vendors.Responsible for managing Inbound, outbound and ticketing process that involve regular client interaction and vendor management.

Successfully lead the team of 100+ agents and 15+ support staff in multi skilled environment. Responsible for managing Academy Bay, day to day operations and meeting the revenue targets.Able to train & promote 12 resources to the leadership level during my tenure in this role. Focused on building right culture within the team to help the agents perform better

Started as Asst Manager for eSupport Quality and moved on to handle both eSupport and Voice Quality for a 300 seater operations. Responsible for doing end to end monitoring and target monitoring using speech analyticsResponsible for sending alerts and develop quality action plans for Operations team. Prioritized calibration as an important activity to make sure the team is inline with client expectations. Involved in launching "Quality Hours" and developing CSAT driven quality guidelines for multiple clients.

Handled Chat and Email operations for an ISP process and responsible for managing all the KPIs apart from service level management. Managed 5 supervisors and close to 70 agents across three different skill groups

Started as an eSupport Office, worked in escalation team before getting promoted to team supervisor and later transferred to Quality as Quality supervisor. Responsible for meeting all the KPIs for the Ops team and was handling Ops - Quality team meetings and calibration sessions with the client as Quality supervisor

Responsible for marketing industrial boilers from Veesons in Coastal Andhra and Successfully launched their boilers across the industry with aggressive marketing strategies.