• Over 6 years’ management experience in retail and call centers, and a total of 8 years B2C and B2B sales management experience focused on leading and mentoring teams of 10 to 15 sales agents • Superior people and customer service skills as demonstrated through the coaching, training, and communication with teammates and clients who have diverse cultural and social backgrounds• Outstanding critical thinking and problem-solving ability as seen through the analysis of operations and client interactions which was used to improve processes and training at Glentel Inc. and Bank of Nova Scotia• Superb time management, prioritization and a calculated fast and confident decision-making skills as seen by efficiently managing multiple deadlines and priorities in a fast-paced, dynamic work environment at Glentel Inc. and Bank of Nova Scotia• Daily brainstorming on self and work growth to ensure new ideas are learned and to excel• Accept new job assignments promptly and view them as an opportunity to development and growth • Strong knowledge of MS Excel, MS Word, MS PowerPoint, POS, SSP, OneView, RQ4 and ADP• Over 3 years of tutoring 25-30 students for Math, English and Science • Native English speaking, writing and reading• Professional level of Arabic in speaking, writing and reading• Beginner level of understanding in French in speaking, listening and reading
Listed skills include Customer Service, Sales, Retail, Time Management, and 2 others.
