Nermeen Hal Email & Phone Number

Ontario, Canada

• Recruited, trained, and managed over 15 sales agents on how to maximize sale opportunities, provide full solution sales, and ensure customer satisfaction to B2B and B2C clients• Resume sourcing, talent acquisition, and recruiting candidates• Leading a training session for 16 stores in a district on new systems and technologies• Constructed performance plans for employees who are underperforming to assist them• Held weekly conference calls for coaching and training opportunities for my team• Conduct the hiring process, from interviewing, background check processing, to assisting new hires with their training program• Excellent sales acumen as seen through the recognition of being a top achiever for 8 months in a row and placing as the 9th best seller in the country among 1400 employees• Ensured that policies and procedures are strictly followed through daily sales and client contract audits leading to improved loss prevention and higher staff accountability• Identified opportunities for improvement in operations, marketing, and customer service through coaching, supervising, and learnings attained from performance reports and client interactions

Ontario, Canada

Responsible for making the weekly schedule, meeting personal and district targets on daily, weekly and monthly targets. Hiring and training new employees as well as weekly coaching. As well as hour approvals.

Ontario, Canada

Responsible for selling wireless products and marketing new technologies

Ontario, Canada

• Prepare and publish monthly work schedules for all customer service representatives and prioritizing work• Hire, coach, review, supervise, and make effective suggestions and recommendations that are given particular weight regarding the employment status of assigned employees• Interviewed over 10 candidates for customer service representative and financial advisor roles• Host morning huddles and skill builds on daily basis on different transactions, as well as lead monthly branch meetings along with the Branch Manager and Assistant Manager• Verify and investigate cash when overages/shortages occur; assisting customer service representatives with balancing problems using knowledge of common errors• Overseeing and assisting customer service representatives with daily activities and transactions and providing coaching and performance related feedback. Guiding clients and helping with teller transactions if a line up occurs to ensure proficiency and customer service excellence presented. Ensuring customer complaints, calls and inquiries are resolved in a timely manner. • Responsible for contributing to the overall success of the branch by meeting negotiated Service Excellence Activities and goals while adhering to Bank security, operational and compliance policies. Ensuring clients are being helped in a timely manner and exceptional service.• Answer questions and resolve complex problems presented by customer service representatives, management, financial advisors or other staff• Interviewed over 10 candidates for customer service representative and financial advisor roles

Ontario, Canada

Toronto, Ontario, Canada

● Acts as a Peer Tutor for L2L (Licensed to Learn) program; was responsible for successfully tutoring over 25 students in Math, Science and English over a 5-month period ● Gave one-on-one classes to those who were referred to me by their teachers due to test, exam or course failure● Volunteered as a Peer Leader for NOW (Newcomers Orientation Week) with responsibilities including organization of events, engaging new students in school life and acting as a liaison between new students and the school● Assisted ESL students who were not English speakers in understanding and with their homework● Translated for Arabic speaking students and assisted with their school work

Toronto, Ontario, Canada

• Responsible for hitting daily and monthly targets and discussing billing issues for customers• Structured mutually beneficial deals by upselling and cross-selling clients to exceed the monthly targets, which resulted in exceeding targets by 10% for 5 executive months.• Marketed new products, promotions and packages for customers as they launch new products from Rogers Communications and ensuring all clients are aware of the new technologies• Resolved customer complaints and concerns through effective communications and interpersonal skills• Identified and made cold calls to connect with sales prospects and other accounts as assigned

Toronto, Ontario, Canada

• Received and unpacked shipments, prepared flavours/smoothies and worked on cash register at three different locations in Toronto. • Ensured the store is clean and maintained at all times• Worked under stress and pressure very well during “Taste of Danforth” festival, worked on cash and preparing smoothies in a timely manner• Memorized recipes for faster customer service • Prepared and distributed product samples for product marketing