Co-founder of Vatrenti, a CoolCo.Club ecommerce business focused on the local market of Egypt. CoolCo.Club is InformaServ's LooCCO's organization for globally connected businesses.https://www.facebook.com/vatrenti/https://www.instagram.com/vatrenti/* Established and led Vatrenti, an online boutique in Cairo, specializing in high-quality brands.* Directed end-to-end project aspects, ensuring seamless execution from brand selection to customer delivery.* Traveled extensively to introduce new brands, enhancing the local market's product portfolio. * Managed procurement from major US brand stores.* Orchestrated digital marketing campaigns, driving brand awareness, implementing effective order fulfillment strategies, and optimizing revenue through pricing strategies, promotions, and discounts.

Lead and oversee daily operations to ensure efficiency and effectiveness.Continuously improve operational processes to enhance efficiency and quality.Plan, execute, and monitor operational projects.Ensure projects are completed on time, within scope, and within budget.Facilitate communication and collaboration among project stakeholders.Ensure high levels of customer satisfaction and support.Develop and oversee operational budgets.Monitor financial performance and identify cost-saving opportunities.Ensure financial resources are used efficiently and effectively.Ensure timely and accurate payroll processing for all employees.Provide assistance and support to employees regarding payroll inquiries.Manage and maintain the payroll system.Manage the CEO's calendar, including scheduling meetings, and appointments arrangements.Prepare and edit correspondence, communications, presentations, and other documents.Act as a liaison between the CEO and internal/external stakeholders.Schedule and coordinate meetings, conferences, and events.Prepare agendas, take minutes, and follow up on action items.Ensure all necessary materials and information are provided for meetings.Maintain confidentiality and manage sensitive information.Organize and maintain files, records, and documents.Draft and edit emails, letters, and other communications.Manage incoming and outgoing correspondence.Handle office management tasks, including supply management and equipment maintenance.Assist in budget preparation and expense tracking.Coordinate logistics for events, meetings, and travel.Handle confidential information with the utmost discretion.Maintain the highest level of professionalism and ethical standards.Ensure all activities comply with company policies and regulations.

• Optimized import operations by negotiating supplier deals that cut costs by 15% and improved delivery timelines by 20%.• Streamlined cross-border transport by optimizing logistics planning to improve delivery quality by 25% and reduce transit time by 30%.• Expedited customs clearance by liaising with officials and trustees to resolve shipment issues, enabling on-time delivery.• Generated actionable insights by preparing and analyzing detailed import reports per shipment to inform data-driven decisions.

• Collaborated with Product Owner/Project Managers to maintain a clear prioritized product backlog and achieve project goals through end-to-end project management, encompassing initiation, planning, execution, monitoring, and closure.• Facilitated all Scrum events, including Sprint Planning, Daily Stand-ups, Sprint Review, and Sprint Retrospective and ensured that events are effective, time-boxed, and collaborative.• Coached the Scrum team on Agile and Scrum principles and practices and supported the team in self-organization and continuous improvement.• Facilitated conflict resolution, promoted a positive team environment, and proactively removed obstacles to enhance the team's efficiency and effectiveness.• Streamlined reporting by coordinating cross-departmental data collection, analysis, and summarization to produce insightful internal and external reports.• Ensured on-target project delivery by evaluating and closely monitoring project performance metrics and efficiency.• Communicated effectively across all levels of the organization and with external stakeholders• Led project documentation, change requests, risk analysis, purchase orders, and closure activities for key projects

• Developed comprehensive test cases enabling thorough validation of project test environments. • Performed meticulous manual testing to identify defects early and enable prompt resolutions.• Informed leadership decision-making by analyzing defects and presenting performance statistics to upper management.• Prepared and executed user acceptance testing to validate project functionality before launch.

- Established C4AS Service desk from its startup phase to a fully ITSM-compliant service desk- Succeeded in having the 1st line of IT support solve 20% of incidents and service requests for customers under Warranties/SLA within the agreed time frame- Resolved 95% of Incidents and Service Requests for Customers within the agreed SLA- Defined processes for the service desk and documented them in accordance with ISO requirements and helped the company succeed in getting the ISO certification- Provided suitable and timely reporting to management

- Provided 2nd level support to SITA customers’ requested installation/product setup or reported problems by diagnosing and providing resolutions online and/or via direct customer contact- Succeeded to have 85% escalated tickets closed within 8 hours- Performed regular reports to Service Management and Support Group Manager

- Managed all company activities (i.e selling, marketing, staffing, planning, etc).- Overlooked and managed teams responsible for mail/web hosting for websites, web design/multimedia presentations, and web development - Conducted sales operations for the company’s services- Prepared offers for clients

- Succeeded in having the 1st line of IT support solve 30% of incidents and service requests for customers under Warranties/SLA within the agreed time frame- Generated/analyzed performance reports to upper management- Conducted internal audit of the company's different departments

- Managed all company activities (i.e environment setup, marketing, staffing, planning, etc).- Trained and taught the Future Kids curriculum of Computer Systems Foundations to new instructors - Taught Future Kids’ technology courses to children between ages 5 to 15 as well as adults

- Installed, upgraded, and configured Digital’s UNIX operating system.- Provided after-sales technical support for customers running Digital’s UNIX operating system- Provided training courses for UNIX customers