Nermeen Refaat Email & Phone Number

Cairo, Eg

Cairo, Egypt

Manage staff, preparing work schedules and assigning specific duties. Distribute allocations and work activities on the operation collectors. Establish and implement departmental policies, goals, objectives, and procedures to achieving the bestproductivity for the organization. Determine staffing requirements, and interview, hire and train new employees. Oversee activities directly related to achieving the productivity targets. Preparing and sending all the feedback reports for 8 banks for average 800 customers for each bank. Auditing and directing the daily activities for the collectors on the system on daily basis. Supporting the operation by calls and e-mails for the customers to arrange many types of settlementsaccording to each bank's policy. Coordinate the operation with all the banks for any queries and requirements regarding the collectioncycle.

Cairo, Egypt

Preparing a monthly plan for the marketing and sales activities and targets. Preparing pricing lists and offers then sending to the company customer's. Preparing sales reports every two weeks to improve the productivity. Auditing the sales activities such as calls and field visits to the customers. Following up all the present customers for the company and deal with their queries. Managing the office schedule, mailing, translation and price offers. Documentation for all the company employment, sales and corresponding. Responsiple for all the corresponding with all the suppliers in Italy, England and France. Translate all the brochures and promotions from the suppliers to management and the customers.

Cairo, Egypt

Organizing the products Catalogs and responsible for International Marketing activities. Training and managing the project team. Making purchasing and selling activites from the facories and companies in China and India. Preparing price lists for each product type we offer to the international customers. Make online commercial deals through the international markets such as: (ALIBABA). Managing and directing the operation employees to reach the best deals with our suppliers.

Cairo, Egypt

A trainer assistant in training for marketing & sales and human resources development. Giving lectures for the company's products and direct marketing. Team leader managing and directing the team activities. Preparing reports for all the achieved activities and targets.

Cairo, Egypt

Manage and track the field visits. Sending / Receiving all offers and settlement agreement to Dubai Head Office. Coordinate with the staff for the feedback reports such as:o Follow up Report: Feedback on all accounts.o Field visits Report: All field visits on the entire portfolio.o Offers: Sending offers according to staff negotiating to the bank to receive settlementagreement.o PTP Reports: All customers promise to pay by date.o Collection Report: All money collected through CMS.o Interpol Report: All customers broken PTP many times and refused to pay totally.o Handle Rejected Offers Report: All the offers rejected from the bank. To track the PTP (promise to pay) report on daily basis and report it to Dubai Head Office. To review the staff accounts on daily basis. To Self Audit on the system daily on the staff action referring to the collector’s daily performance andalso a random sample from the allocation. Discuss the customer’s status before and after the field visits with the staff and highlighted the customerneeds.

Cairo, Egypt