Responsible for providing comprehensive support to the CEO Board of Directors, and Executive Team, while reporting directly to the President and CEO serve to plan and coordinates to ensure CEO’s activities is always fulfilled efficiently and managing the organization’s office operations.Responsibilities• Complete a broad variety of administrative tasks that facilitate the CEO’s ability to effectively lead the organization.• Provide sophisticated calendar management for CEO.• Organizes and coordinates executive outreach and external relations efforts.• Act as a liaison and provide support to the Board of Directors.• Assisting with special projects; designing and producing complex documents, reports, and presentations; composing and preparing correspondence• Serve as the primary point of contact for internal and external constituencies on all matters pertaining to the CEO.• Provide "gatekeeper" and "gateway" role, providing a bridge for smooth communication between the CEO and staff.• Provide event management support as requested.• Evaluate and assist in developing office policies.• procedures for improved workflow and anticipate future needs as organization grows. • Coordinate all Executive Team meetings and retreats and assist with staff meetings and events as needed.

Supervise daily support operations of our company and plan the most efficient administrative procedures while leading a team of professionals to complete a range of administrative duties efficiently and effectively.Responsibilities • Assessing staff performance and provide coaching and guidance to ensure maximum efficiency.• Ensure adequate flow of information within the company to facilitate other business operation. Overseeing various business aspects such as budget, expenditures & performance.• Draft and revise policy and procedure documents based on information and direction provided by the Director of Operations• Produce and provide to stakeholders (internal & external) reporting that supports business initiatives and business as usual.• Manage all type of communications in the organization such as press releases, public notices and inter-departmental memos.• Providing standard clerical duties as assigned.

Responsible for managing office services by ensuring office operation run smoothly, operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved and that clerical functions are properly assigned and monitored.Responsibilities• Manage executives’ schedules, calendars and appointments.• Manage relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time.• Supervising, mentoring, training and coaching office staff and delegating assignments to ensure maximum productivity.• Organize and schedule meetings, appointments and domestic/international travel logistics.• Organize office operations and procedures.• Coordinate with IT department with regards to all office equipments..• Manage contracts and price negotiations with office vendors, service providers and office lease.• Creating presentations and management-level reports.

Accountability to maintain an ongoing level of engagement with key and prestigious customers through building preserving trusting relationships while protecting the brand by maintaining positive image.Responsibilities• Building and maintains profitable relationships with key and prestigious customers.• Overseeing the relationship with customers handled by different teams.• Involve in resolving customers complains in an efficient way.• Handling customers complaints and escalations and monitoring team member's progress.• Update customers on the latest products and answer their inquiries.• Conducting business reviews using CRM program.• Drive excellent performance from the team that will bring sustainable business growth and minimize customers complains achieving high customer satisfaction percentage.• Continuously looking for better ways to understand customers’ needs thereby the company can update its plans to fulfill them.• Ensure adherence to company's policies and procedures.• Keep management informed on issues and problems.• Prepare monthly/ quarterly /annual results and performance reports.• Coach staff in different cases on how to create service desk (trouble tickets) for the complaints and dispatching the cases to the network quality team for further investigations. • Train, coach and mentoring new employees

Promotes services and products through coordinated marketing campaign conducting product research, establishing brand awareness and improving customer relation.Responsibilities• Support Marketing Director in completion agreed activities.• Create awareness of and develop the brand of Conrad. • Managing marketing database and e-mail distribution.• Work closely with in-house or external creative agencies to design marketing materials such as brochures and adverts.• Organize and attend events such as conferences, seminars, receptions and exhibitions.• Develop relationships with key stakeholders, both internal and external.• Coordinate activities throughout the hotel to ensure efficiency and maintain compliance with hotel’s policy.• Supervise members of the administrative staff, equally dividing responsibilities to improve performance