Nermine Alaa Eldin Email & Phone Number

Egypt

Global Payments Solutions

Egypt

Global Payments SolutionGlobal Liquidity and Cash Management

Egypt

Ensure the cases are audited in accordance with independent quality assurance procedures and respective line of business procedures.Be informed of all procedural changes and implement the required changes in the quality assurance process.Identify, log and discuss findings with Business Risk Quality Assurance management, Production quality checker teams as applicable.Generate, coordinate the preparation of metrics on errors and feedback. Identify, analyze trends and submit reports to Business Risk Quality Assurance.Facilitate accreditation/certification process with a BRQA.Apply compliance and maintain HSBC internal control standards.Provide a high quality service to internal and external customers.Provide support in maintenance of HSBC operational risk and internal standards including the timely implementation of internal and external audit points together with any issues raised by external regulators, adheres to local law compliance as well.

Working as customer service executive in payments and cash management at HSBC operations services and technology: Validating supporting documents of foreign currency payments made by Global Banking Companies as per central bank instructionsAssisting customers in Middle east to use corporate internet banking by enquiring balance and statements , preparing and releasing salary transfers , outside country transfers and internal transfersMonitoring the monthly team quality Participated in ID verification project as per HSBC Egypt policy to avoid money laundry and fraud by informing corporate clients to update payments authorizers identityParticipated in best cash management survey 2015 of Euro MoneyAttending calibration calls of helpdesk Quality all over the worldAnti Money Laundry Course 2015.

Bachelor'S Degree, Faculty Of Literature And Languages, Good

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