Transsion Holdings ·Charge of Overseas user operationResponsibilitiesBy leading an overseas team, we managed to build up a complete user operation strategy to recruit, filter, categorize users and apply their abilities to all areas in the circle of products’ life span, such as Case study, A\B Test, Surveys, 1V1 Interviews etc. Meanwhile, by building up public opinion monitoring strategy, localized feedback monitoring&analyzing strategy, problem collection&solving strategy, we managed to identify the top negative categorized problem of our product, prevent PR risks and dig out in-depth suggestions for N+1 generation from local users.How I work:--Lead the team to monitor all online social media&E-commerce platforms and channels for current product via internal built tools. Clean up the data collected, analyse and build up a feedback compilation.--Recruit new users from launched phones, turn users into fans and friends following the strategy, SOPs, content and reward system. Invite users into Whatsapp groups and collect feedback to help R&D improve.--Start exclusive projects for certain modules, by organizing online and offline events, we studied cases by cases, interviewed users 1V1 to dig out details of the problems. Focusing on improving users’main experience on smoothness, fast charging, long-last battery. Essential Achievements1.As team lead: 6 staff in 4 countries(PK/IN/NI/KE), I guided the team members to make a breakthrough of their mindset, led the team to achieve things from “Impossible” in their view to real outcome. That is exactly how a positive loop is built, and thus helping the team grow under the belief and consciousness.2.On targets：In year 2023, we applied our fans’ability to more than 150+ online and offline tasks, 6 online fans events, 8 offline fan-gathering events, 6 reports on 6 launched models preventing 86 PR risks, 43 features were built for N+1 gen based on localized feedback we collected and analyzed.

Responsibilities:1.Making video and audio material for the operation of wechat groups.2.Lead a team to make SOPs for different subjects like English, Reading, Math, Art.How I work:--Submit request of making content for consumers based on feedback from sales team.--Make SOPs for sales team, help them to reach KPI. --Upgrade SOPs based on feedback from sales team.--Record audio material for 1 on 1 correction function.Essential acheivement:Retention grew up by 4%.

Responsibilities:Make an operation plan for service team and help them to deploy.How I work:--Make a training plan and help tutoring new employees.--Make SOPs for service time and help them to reach KPI.--Assigned to different cities to help local service team deploy operation plan.Essential achievement:Guidance for service team managing.Training system.

Resbonsibilities:1. Manage a content making team & English teaching team to create MVP(Minimun Viable Product).2. Manage a service team to reach KPI.How I work:--Recruit CDs(Content Developers) to create English courses based on existed structure and guidance.--Help teahers' progress on teaching.--Manage a team of 40 to deploy service SOP and improve their service quality.--Analyse data and help fund analysis system.