Neroshah Nalanakumar Email & Phone Number

- Handle customer chats and emails - Educate seller on how to start a business in Shopee- Handle buyer inquiry on order details- Kept client and company files safetly stored on CRM system to comply with confidentiality laws and regulations-Keep strong knowledge of product range details to efficiently answer customer questions

- Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions- Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls- Maintained customer lost/ damage claims- Attend manager meetings- Identified customer needs by listening attentively and connecting to relevant departments or personnel

- Handle customer inquiry calls- Maintaining tasks of warehouse crew, cleaners, and security guards- File managing- Stationary stock maintenance Handling vendors- Handling incoming and outcoming couriers- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.- Maintained clean and orderly reception area to impress and welcome visitors- Welcomed guests and clients in friendly, positive manner- Booked conference rooms and meeting spaces, coordinating supplies and catering for company events.

- Assisting the Doctor- Managing medications- Managing patients appointments- Maintained and updated patient notes, ensuring accuracy and confidentiality- Educated patients and family members on treatment options and care for diagnosed conditions

Higher National Diploma, Management (Administration And Operations), 3.52

Spm, Arts Stream