Lead recruitment efforts for Pratt & Whitney operations, including all Ops development programsDecreased time to fill by implementing the "Super Day" process to allow for agile interview scheduling during peak seasonMet 40% diversity hire goals across the operations development programsResearch, identify and develop a recruitment strategy for target schools with programs that align with the current and future business needsDrive company diversity initiatives by supporting recruitment at diversity conferences and targeted outreach to affinity organizations at focus universities

Identified retention challenges and business needs of the site to address talent gaps, drive improvements to the talent review process and focus recruitment efforts locallyImplemented a site-specific talent review process to allow visibility to talent cross-functionallyDeveloped a sitewide rotational development program to include Quality, Operations and EngineeringUtilized the 9-box grid method to coach managers on evaluating performanceCollaborated with Talent Acquisition and site leadership on the talent council to discuss and execute a recruitment strategy to target local talent, including expanding the relationship with Oklahoma State University

Ensure timely and accurate processing of employee data in Oracle HRMS, such as direct deposit updates, W-4requests, supervisor changes and address updatesProvide Hertz employees with accurate Human Resource solutions through a centralized point of contactDocument employee inquiries in Salesforce; escalate toPayroll or Benefits as needed

Respond to all calls from royalty interest owners, working interest owners, and lessors onbehalf of Tax, Revenue, Master Data Group, Division Orders, Joint Interest Billing and Land.Responsible for documenting all phone conversations in the SAP ticketing system toensure all phone call and e-mail inquiries from interest owners are addressed by theproper department.Address owner questions and concerns in regard to royalty revenue statements, 1099,and 1042-S tax forms; escalate to assigned revenue contact as needed.Address owner questions and concerns in regard to transfer of ownership and divisionorders; escalate to Division Order department as needed.Attended introductory PDI classes to broaden knowledge of oil and gas industry.

Responsible for completing the enrollment process with numerous insurance companies on behalf of Trizetto clients.Member of the Oklahoma City communications team. Responsible for proofreading and editing company correspondence prior to distribution to clients.Promoted to an implementation enrollment representative December 2016.

Main contact for an average of 120 customer accounts with an approximate revenue of 1.8 million.Provided technical solutions to complex inquiries in a timely and professional manner.Responded to an average of 100 calls and e-mails daily.Established and maintained a positive relationship with customers by providing exceptional customer service.Specialist on all Paycom products and services, including: payroll, benefits, COBRA, applicant tracking, accruals, performance and compensation, Affordable Care Act, scheduling, time and attendance, and learning management.

Minimized loss by training Store Protection Specialists to properly secure merchandise and mitigate theft and loss.Implemented the STEP (Save Time Efficiently Processing) program into the stock department to increase merchandising accuracy and efficiency.Created the schedule for all departments in the store to ensure coverage within the allotted budget and based on sales projections.Reconciled funds coming to and from the cash office.Responsible for conducting trainings and keeping training certifications current.