Nerry Steve Email & Phone Number

Nairobi County, Kenya

Nairobi County, Kenya

Kilimani Division, Nairobi County, Kenya

-Responding to customer or internal team inquiries: Addressing technical issues related to cloud services, infrastructure, and applications.-Diagnosing and resolving problems: Investigating the root cause of issues, providing solutions, and implementing fixes.-Monitoring cloud environments: Proactively monitoring system performance, identifying potential problems, and taking corrective actions.-Maintaining system availability: Ensuring high availability and uptime of cloud services.-Deploying and configuring cloud resources: Setting up virtual machines, storage, networking, databases, and other cloud components.-Managing cloud infrastructure: Implementing changes, updates, and upgrades to cloud resources.-Optimizing cloud environments: Fine-tuning cloud configurations for performance, cost efficiency, and security.-Providing technical support: Communicating technical information clearly to customers and internal stakeholders.-Managing projects and customer expectations: Setting realistic expectations and keeping customers informed about progress.

Nairobi County, Kenya

-Deliver a superior customer experience through effective communication, accurate expectation management, and customer-centered service delivery.-Manage the scheduling of upcoming events while being aware of the team's time-specific resource constraints.-Help in the implementation of the corrective measures from the problem-solving process.-Engage engineering teams throughout the company to collect requirements for cloud enablement.-Provide advice on modernization activities and identify projects, applications, and initiatives that adhere to the standards for the cloud.-Ensure developers' success in creating and moving apps, software, and services to the cloud by playing a significant role on the services team.

Narok, Kenya

-Providing first-level IT support: Assisting employees with hardware, software, and network issues.-Troubleshooting problems: Diagnosing and resolving technical problems in a timely manner.-Maintaining IT inventory: Keeping track of hardware, software, and licenses.-Installing and configuring software: Installing and configuring operating systems, applications, and network devices.-Monitoring systems: Monitoring the performance and security of IT systems and networks.-Applying updates and patches: Ensuring that systems and software are up-to-date.-Implementing security policies: Enforcing security policies to protect company data and systems.-Monitoring security threats: Identifying and addressing potential security risks.-Managing user access: Controlling user access to systems and data.

Kisii, Kenya

-Monitoring network performance: Regularly checking network traffic, identifying bottlenecks, and ensuring optimal performance.-Troubleshooting issues: Diagnosing and resolving network problems, such as outages, slowdowns, or security breaches.-Implementing upgrades and changes: Planning and executing network upgrades, patches, and configuration changes.-Maintaining network documentation: Keeping network diagrams, configurations, and procedures up-to-date.-Leading the network support team: Supervising and mentoring network engineers and technicians.-Setting team goals: Establishing performance targets and ensuring team members have the resources and training needed.-Resource allocation: Assigning tasks and projects to team members based on their skills and expertise.-Performance evaluation: Conducting regular performance reviews and providing feedback to team members-Establishing incident response procedures: Developing processes for handling network incidents, from minor issues to major outages.-Managing incident resolution: Coordinating the efforts of the team to resolve incidents promptly and effectively.-Escalating complex issues: Identifying when to escalate problems to senior management or external vendors.