Nerry Encia Email & Phone Number

Dubai, UAE

• Spearhead the implementation of MS Dynamics AX 2009 to replace legacy systems
• Spearheaded the implementation of supply chain management and workshop fleet management module in MS Dynamics AX 2009
• Identify the process bottlenecks and implement new and improved process and policies
• Lead cross-functional teams to analyse and understand the operational impacts and opportunities for technology changes institution-wide.
• Lead customization changes, documentation, development and user acceptance testing on MS AX 2009
• Identify key roadblocks and proposed effective solutions for workshop inventory process to save 5 million dirhams a year in materials and spare parts.

Makati City, Philippines

• Lead a couple of local and international development projects using the aspects of SDLC.
• Deployed to client site and conducted requirements gathering, data analysis and project estimates.
• Gathered technical requirements and participated in design sessions.
• Ensured compliance with established internal control procedures by reviewing application codes, reports, development practices, developed software and documentation.
• Ensure the completeness of testing cycle in user acceptance testing.
• Provide project progress and milestone report

Makati City, Philippines

• Support, maintain and enhance internal retail applications in different platforms (Unix, Java and Windows) across US and Canada.
• Provide 2nd level technical support in all retail issues.
• Provide walkthrough and updates for business users and conduct training for new support analyst.
• Provide weekly SLA (Service Level Agreement) report
• Reduced the total weekly issue tickets by 20% by solving the 20 year old recurring issue of a computer-based training application.
• Reduced additional 5% on weekly issue tickets on a video rental application

Quezon City, Philippines

• Involved in local and international development projects using the aspect of SDLC.
• Deployed to client site and conducted requirements gathering, data analysis and prototype demo.
• Gathered technical requirements and participated in design sessions.
• Successful project implementation of Michelins’ Logistic Standard Cost System in Tokyo, Japan.
• Promoted twice in 2001
• Awarded Model Employee of Year in 2001

Pasig City, Philippines

• Involved in local government development of geographical information projects.
• Gathered technical requirements and participate in design sessions.
• Lead a development team that integrates digital maps and GIS software that provides visual presentation for local governments.
• Conduct training and provide user manual
• Successful implementation of GIS software for 2 local government

Pasig City, Philippines

• Involved in local and international development projects using the aspect of SDLC.
• Assigned to develop and test specific module
• Provide technical and unit test documentation
• Initially involved in conversion of existing systems to become Y2K compliant.
• Promoted to Team Lead within a year
• Promoted to Technical Associate within a year