Nery E. Castillo

Nery E. Castillo Email and Phone Number

Looking for a career change into HR assistant Customer Care or Sales, Retention, Interpreter, Legal Assistant or Medical,Dental Assistant.
Nery E. Castillo's Location
Puerto El Triunfo, Usulután, El Salvador, El Salvador
About Nery E. Castillo

The journey through the legal and IT industries has honed my expertise in client advocacy, empathetic communication, and bilingual support. While serving as a Legal Advisor for The Office Gurus, I've applied an acute sense of empathy to understand and assist clients with personal injury cases, ensuring their voices are heard and their needs are meticulously addressed.Competency in both Spanish and English has been instrumental in providing exceptional customer support across various communication channels. My role has encompassed contract retention and the adept handling of sensitive information, reinforcing my commitment to excellence in client service and support.

Nery E. Castillo's Current Company Details

Looking for a career change into HR assistant Customer Care or Sales, Retention, Interpreter, Legal Assistant or Medical,Dental Assistant.
Nery E. Castillo Work Experience Details
  • The Office Gurus
    Legal Advisor
    The Office Gurus May 2022 - May 2024
    El Salvador
    • Provided legal assistance in personal injuries, utilizing bilingual skills in Spanish/English for effective customer support.• Demonstrated active listening and empathy while handling sensitive client information, showcasing strong people and soft skills.• Managed contract retention through voice, chat, and email communication, showcasing knowledge in legal procedures.
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  • Focus Services
    It Support Specialist
    Focus Services May 2021 - May 2022
    El Salvador
    • Provided IT support to clients, assisting with cellphone activations, troubleshooting connectivity issues, and supporting chat teams with database information.• Escalated tickets to the correct department for follow-ups and callbacks, including port in/out and creating new accounts, sales, and upgrades.
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  • Flores Feliz
    General Manager
    Flores Feliz Jan 2012 - May 2021
    Usulután, El Salvador
    • Managed all aspects of employee recruitment, training, and floral arrangement elaboration at Flores Feliz in Usulután, El Salvador.• Conducted bank deposits, data entry, social media marketing, audits, inventory, and quality control to ensure operational efficiency.
  • Stream Global Services
    It Support Specialist
    Stream Global Services Mar 2009 - Aug 2012
    El Salvador
    • Provided IT support to clients at Stream Global Services in El Salvador, troubleshooting software issues remotely via LogMeIn application.• Escalated tickets to appropriate departments, managed billing information, and maintained usage database.• Ensured quality control of equipment, handled call flow, and GUI for optimal customer experience.
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Nery E. Castillo Education Details

  • Universidad Capitán General Gerardo Barrios
    Universidad Capitán General Gerardo Barrios
    English Teacher

Frequently Asked Questions about Nery E. Castillo

What is Nery E. Castillo's role at the current company?

Nery E. Castillo's current role is Looking for a career change into HR assistant Customer Care or Sales, Retention, Interpreter, Legal Assistant or Medical,Dental Assistant..

What schools did Nery E. Castillo attend?

Nery E. Castillo attended Universidad Capitán General Gerardo Barrios.

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