• Responsible for supporting the Valuations Vendor Management team by focusing on supplier payments, reporting and dispute resolution.• Ensure vendors submit timely and accurate monthly invoices.• Coordinate invoice/payment reconciliation process with internal support partners.• Identify and resolve any invoice disputed amounts.• Coordinate payment approval process where required.• Provide management reporting to represent amounts billed, paid and disputed.• Coordinate pricing and product changes with internal partners. • Maintain monthly quality control reports; assist with internal and external audit requests.

• Performed daily oversight of AMC pipeline of work; manage the established AMC Service Levels.• Worked with Chase Mortgage partners in the timely resolution of sensitive or complex issues.• Utilized Chase Processing systems (RealEC, CLOSR, CFM, MX, Home Equity systems including RCO and Stewart Portal, VA portal etc.) to check status of orders and research escalations.• Utilized judgement and problem-solving abilities to process and expedite escalations and issues including level 2 MX tracking items and orders on hold.• Monitor AMC performance and communicate trends to Chase management team.• Identify process improvements, execute solutions and effectively implement new procedures.• Supported managers with special projects.

• Held accountable for placing orders and tracking to completion any valuations needed for the line of business while ensuring that all valuations are completed within established SLAs.• Placed orders for appraisals in support of the Mortgage process for Chase customers.• Maintained a task pipeline to ensure timely delivery of Chase and supplier products and services.• Provided issue resolution for lines of business via email inquiries and telephone.• Served as liaison between Suppliers, Review Appraisers and lines of business.• Utilized Chase processing systems, County and Public websites to research collateral property issues and provide resolution.

• Successfully completed cross-training in Level I, II, and III Transportation Counseling duties and in Supervisor duties as well. • Monitored personal property services to ensures timely, accurate customer service; controlled and made changes to the schedule of appointments and ensures that services are available, and employees are properly informing customers of entitlements during counseling sessions. • Conducted internal QA/QC procedures for PPPO, ensuring regulations are researched, reviewed, learned, and making notes and corrections for staff training. • Acted as a liaison between JPPSO Pearl Harbor and PPPO Branch at Schofield Barracks and Fort Shafter, Hawaii. • Prepared shipment applications and counseling worksheets for household goods and POV for members assigned to outer islands within the state of Hawaii, or Pacific AOR handling the counseling via telephone, fax and/or scan and email. • Assisted Supervisor Extract data from regulations (JFTR, JTR, and DTR), records and/or files to prepare reports. • Assisted Manager with special projects, preparing correspondence and/or reports. • Compiled training notes for monthly meetings, cross trained in group deployments, cost collections and as an Admin specialist. • Assisted VIP customers to include BLUEBARK Appointments, and high-ranking officials. • Served as the Transportation Counselor who assisted with the opening of first Self Counseling Lab, on Fort Shafter, Hawaii. • Developed and set the standards on the daily office policies and procedures.

• Developed and nurtured relationships with new and existing individual and business customers for cross sale opportunities. • Made outside sales calls to promote and sell new accounts to customers and prospects. • Conducted sales presentations with prospective small businesses. • Processed and closed small business loans of up to $50,000 monthly. • Assisted banking center management in establishing weekly sales goals and objectives. • Coached, lead and trained new associate bankers in sales and customer relations.

• Responsible for screening calls for one of Texas largest law firms Interviewed potential clients and collected case-related information. • Organized and distributed information and photographic documentation to attorney. • Created files for new clients with signed contracts.