• Successfully improved and delivered the day-to-day running of Fabpad, UEL’s digital fabric and print design bureau. • Created business reports, evaluating financial data to make recommendations on new equipment and customer trends. • Recruited and nurtured a small team of staff and occasional work experience students. My team were hard working, promoting each other’s strengths that made sure our customers were always happy. As a team we received awards from sustainability and for supporting students.• Promoted excellent customer service, cultivated relationships with Fabpad’s customers to support collaboration with UEL students and the wider university.• Instigated and developed successful lively social media presence using twitter and Facebook, kept website updated with relevant compelling information.• Competent usage of software such as Agresso, Quickbooks and Excel for stock control, purchase orders, sales receipts, invoicing and generating financial reports. • Leveraged discounts with suppliers, reduced ink costs by 175% by instigating bulk ink systems and maximised profits by encouraging staff to offer Express service.Key Achievements• Support Staff Governor and member of the Governor and Search Committee.• Organised and chaired a sell-out talk at the Fashion and Textiles Museum ‘Digital Printing & the Future of Textiles’ with UEL academics, ASOS designer and brought 9 students and alumni wearing their digitally-printed designs for networking.• Established UELMakers community, the UELMakers Christmas Fair and Makers Make Money (legally) with Barclays Bank.• Organised Creative Career Master Class chaired by Chair of Governors.• Successfully managed an admin apprentice who went on to work for the MOD.

• Managed the workflow of Fabpad ensuring work is printed to a high-standard and agreed timescales and operated Fabpad’s fabric printers.• Provided colour-matching expertise to customers to ensure fabric is printed to a professional standard. • Liaised with and supported Fabpad’s customers, providing technical support and advice for their print requirements, including offering CAD support.

• Operated and maintained a digital fabric printer and produced sample fabric for designers - a complicated physical and technical process demanding excellent time management skills.