Nesa Bertanico
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Nesa Bertanico Email & Phone Number

Honours Bachelor of Technology - Software Development Graduate at Kinectrics
Location: Toronto, Ontario, Canada 4 work roles 1 school
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Current company
Kinectrics
Role
Honours Bachelor of Technology - Software Development Graduate
Location
Toronto, Ontario, Canada
Company size
815 employees

Who is Nesa Bertanico? Overview

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Quick answer

Nesa Bertanico is listed as Honours Bachelor of Technology - Software Development Graduate at Kinectrics, a company with 815 employees, based in Toronto, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Nesa Bertanico.

Nesa Bertanico previously worked as IT Process Developer at Kinectrics and Information Technology Contractor at Kinectrics. Nesa Bertanico holds Bachelor'S Degree, Software Developer from Seneca College.

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Email format at Kinectrics

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Kinectrics

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Profile bio

About Nesa Bertanico

Dynamic IT Developer with over a year of experience in leading system migrations, automating critical processes, and facilitating cross-departmental collaboration to enhance operational efficiency. With a foundation in software development, I bring a passion for embracing and implementing new technologies to solve complex challenges. My journey from a highly motivated software developer to a key IT asset in my current role demonstrates a proven ability to adapt and excel in evolving technical landscapes. I am committed to leveraging my analytical skills, technical prowess in Python, SQL, and API integrations, and a collaborative spirit to drive forward the digital transformation initiatives of my organization. Eager to continue contributing to technological innovation and personal growth within a forward-thinking team.

Current workplace

Nesa Bertanico's current company

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Kinectrics
Kinectrics
Honours Bachelor of Technology - Software Development Graduate
toronto, ontario, canada
Website
kinectrics.com
Employees
815
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4 roles

Nesa Bertanico work experience

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It Process Developer

Current
Kinectrics

Toronto, Ontario, Canada

  • During my tenure as an IT Developer, I have played a pivotal role in enhancing our IT infrastructure and operational efficiency through strategic initiatives and technical expertise. My key contributions include:
  • System Migration Leadership: Spearheaded the migration from Zendesk to Freshservice, meticulously analyzing and mapping the existing system's architecture—including roles, groups, workflows, and logic—to ensure a.
  • Process Automation: Designed and implemented automation scripts for critical administrative tasks, such as Active Directory (AD) onboarding, updates, and offboarding, as well as inventory and requester synchronization..
  • Cross-Departmental Collaboration: Acted as a liaison between the IT department and other business units, gathering requirements and feedback to tailor the IT systems to their needs. Notably, integrated a ticket.
Feb 2023 - Present

Information Technology Contractor

Kinectrics

Toronto, Ontario, Canada

Oct 2022 - Feb 2023

Information Technology Technician Co-Op Student

Kinectrics

Ontario, Canada

  • Ticket Management: Led help desk ticket triage, dispatching, and problem resolution, significantly improving response times and technical issue resolution rates.
  • Issue Resolution: Averaged 20 daily resolutions with a 97% success rate, consistently ranking in the top for performance metrics including responsiveness and customer interaction.
  • Troubleshooting & Repair: Specialized in hardware/software troubleshooting and repairs, enhancing system reliability and staff productivity.
  • Network & Software Support: Supported network infrastructure operations and software migration projects, ensuring smooth transitions and minimal disruption.
Jan 2022 - Sep 2022

Information Technology Systems Technologist

Seneca College

Toronto, Ontario, Canada

  • Respond to questions from emails, service tickets and callers.
  • Diagnose and troubleshoot via call or Quick Assist to resolve computer software, logins, printing, installation, email, and operating systems issues.
  • Solving numerous customer technical issues on daily basis as well as identifying unique or reoccurring customers problems.
Apr 2021 - Sep 2021
Team & coworkers

Colleagues at Kinectrics

Other employees you can reach at kinectrics.com. View company contacts for 815 employees →

CD Cheryl Dubniak Cheryl Dubniak Colleague at Kinectrics Toronto, Ontario, Canada, Canada View → JA Jake Anderson, P. Eng. Jake Anderson, P. Eng. Colleague at Kinectrics Etobicoke, Ontario, Canada, Canada View → MW Morgan Westgarth Morgan Westgarth Colleague at Kinectrics Guelph, Ontario, Canada, Canada View → YI Yasir Ijaz Yasir Ijaz Colleague at Kinectrics Mississauga, Ontario, Canada, Canada View → UO Uche Osamusali Uche Osamusali Colleague at Kinectrics Oakville, Ontario, Canada, Canada View → AM Alastair Mcivor Alastair Mcivor Colleague at Kinectrics Deux Rivières, Ontario, Canada, Canada View → JM John Mackinnon John Mackinnon Colleague at Kinectrics Toronto, Ontario, Canada, Canada View → JV Jose Varghese Jose Varghese Colleague at Kinectrics Mississauga, Ontario, Canada, Canada View → NL Neil Libner Neil Libner Colleague at Kinectrics Greater Chicago Area, United States View → AH Andrew Haines Andrew Haines Colleague at Kinectrics Greater Toronto Area, Canada, Canada View →
1 education record

Nesa Bertanico education

FAQ

Frequently asked questions about Nesa Bertanico

Quick answers generated from the profile data available on this page.

What company does Nesa Bertanico work for?

Nesa Bertanico works for Kinectrics.

What is Nesa Bertanico's role at Kinectrics?

Nesa Bertanico is listed as Honours Bachelor of Technology - Software Development Graduate at Kinectrics.

Where is Nesa Bertanico based?

Nesa Bertanico is based in Toronto, Ontario, Canada while working with Kinectrics.

What companies has Nesa Bertanico worked for?

Nesa Bertanico has worked for Kinectrics and Seneca College.

Who are Nesa Bertanico's colleagues at Kinectrics?

Nesa Bertanico's colleagues at Kinectrics include Cheryl Dubniak, Jake Anderson, P. Eng., Morgan Westgarth, Yasir Ijaz, and Uche Osamusali.

How can I contact Nesa Bertanico?

You can use AeroLeads to view verified contact signals for Nesa Bertanico at Kinectrics, including work email, phone, and LinkedIn data when available.

What schools did Nesa Bertanico attend?

Nesa Bertanico holds Bachelor'S Degree, Software Developer from Seneca College.

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