Nesa Kumar Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Manage every aspect of our newly expanding operation in-country.Recruit the very best talent in this new market.Negotiate with vendors and service providers.Collaborate with local businesses to acquire all necessary resources and servicesConduct extensive research regarding the market and learn everything possibleDevelop marketing and production teams with local expertiseCollaborate with leadership to strategize how best to roll out the product lineManaging P&L of… Show more Manage every aspect of our newly expanding operation in-country.Recruit the very best talent in this new market.Negotiate with vendors and service providers.Collaborate with local businesses to acquire all necessary resources and servicesConduct extensive research regarding the market and learn everything possibleDevelop marketing and production teams with local expertiseCollaborate with leadership to strategize how best to roll out the product lineManaging P&L of Country.Synthesize monthly, quarterly, and annual reports on progress and development.Network effectively with local clients and develop strong professional relationships.Work to ensure deadlines are met and budgets are maintained.Mentor direct reports, especially in regard to our values and vision.Contribute to the overall global success of Group of Companies. Show less

Selangor, Malaysia

HEAD OF SALES,OPERATIONSNERA (M) SDN.BHD Lead the role for SaaS IT,IoT ,Solar,Digital Microvawe Radio ,IBC,CME for Telco ,FSI, Oil&Gas, Government, F&B & Hospitality. • Responsible for OI , REV, Margin , Opex ,Oead ,Project Costing & Financial Cost.• Managing P&L.• Responsible country operations excellent ,business development, commercial and client engagement.• Managing the operational project team and utilize relationship to ensure the project implementation ,… Show more HEAD OF SALES,OPERATIONSNERA (M) SDN.BHD Lead the role for SaaS IT,IoT ,Solar,Digital Microvawe Radio ,IBC,CME for Telco ,FSI, Oil&Gas, Government, F&B & Hospitality. • Responsible for OI , REV, Margin , Opex ,Oead ,Project Costing & Financial Cost.• Managing P&L.• Responsible country operations excellent ,business development, commercial and client engagement.• Managing the operational project team and utilize relationship to ensure the project implementation , delivery , testing & commissioning schedules dates are met according to SLA.• Drive GTM with team , engage with customer C-level to address the issue and devise ways of improving the customer experience.• Responsible to grow IT,IoT and CX related business opportunities. • Key focus on customer experience and client satisfaction.Managing 132 staffs Show less

Bangsar South , Kuala Lumpur

Cyngus Technologies Sdn Bhd, a TM partner, provides management intelligent reporting. It offers Malaysian businesses over 11 years of consultative Toll free and Voice analytics, Online Media Web based) Workflow Management and Analytic Portal Consolidating Customer Engagement System & Omni Channel. • Manage a team of 12 account manager’s / business development managers at different seniority levels, in managing the pipeline.• Extensive experience in solution selling to Retails such as… Show more Cyngus Technologies Sdn Bhd, a TM partner, provides management intelligent reporting. It offers Malaysian businesses over 11 years of consultative Toll free and Voice analytics, Online Media Web based) Workflow Management and Analytic Portal Consolidating Customer Engagement System & Omni Channel. • Manage a team of 12 account manager’s / business development managers at different seniority levels, in managing the pipeline.• Extensive experience in solution selling to Retails such as Maxis, Digi, Celcom, Government agencies, Banks, Shell, Petronas, Manufacturing, Utilities TNB with strong C-Level connection.• Working with Marketing and existing clients to develop a robust pipeline• Leading sales and driving revenue to platform while managing Telekom Malaysia TM partner.• Managing and scaling the sales function for the purposes of driving sales• Developing a sales pipeline forecasting and reporting framework.• Own or drive all work streams associated with selling products—pricing, promotion, forecasting.• Show strategic sales thinking in choreographing deal to closure• Experiencing driving business results in an cross functional, leadership role.• Work with the on-site teams to develop better selling tools.• Take necessary measures to gain a full understanding of the client’s business, their issues, opportunities & objectives• Plan and provide training for new staff and conduct staff appraisal on confirmation and year-end performance review. • Show less

Kuala Lumpur, Malaysia

• Manage a team of 42 sales account manager’s at different seniority levels, in managing the pipeline• Manages and leads the in-house regional customer support teams .Responsible for all client interactions through different channels (voice, chat, social media platforms & email)• Directly manage, coach & mentor of customer support managers, WF Manager, automation team, external knowledge manager to ensure alignment of strategic business objectives• Works directly with the COO to… Show more • Manage a team of 42 sales account manager’s at different seniority levels, in managing the pipeline• Manages and leads the in-house regional customer support teams .Responsible for all client interactions through different channels (voice, chat, social media platforms & email)• Directly manage, coach & mentor of customer support managers, WF Manager, automation team, external knowledge manager to ensure alignment of strategic business objectives• Works directly with the COO to define support strategies support organisational strategies while taking into consideration inter-departmental dependencies.• Champion customer survey and competitor research across all areas of the business for understanding competitor unique features (same + diff industry), market trends, customer concerns, feed- back, opinion.• Drive & lead automation of reports, performance dashboard. Introduction of single Omni channel platform. • Proactive leadership style through collaboration, teamwork, continuous development.• Lead an effective resource planning team, ensuring that resource is fully utilised and any contact demand is effectively covered. Applying best practise, develop continuous improvement plans and make recommendations based upon the employee and customer insight.• Develop plans and offer insight and knowledge to the organisation on the use of new tools and technologies; Telephony, CRM and WFM to create a cost effective operation consistently achieving contact handling SLAs.• Act as the Voice of the Customer, championing change and improvements across the customer experience, drive change and influence future change/projects to support and achieve improvements in the customer experience. Deliver cost efficiencies and increased in Customer Satisfaction Scores.• Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions. Show less

• Manage a team of 5 account manager’s and 30 FSM Team.• Managing corporate account MAYBANK, CIMB, RHB, AFFIN, and BANK ISLAM, HSBC, BANK RAKYATKey person for the banks.Solution Sales ATM/CDM Software • Responsible for owning key service relationships with the customer, and responsible for ensuring that Service Performance and Customer Satisfaction is maintained. • Accountable for successful design, development, and deployment of global service processes and related… Show more • Manage a team of 5 account manager’s and 30 FSM Team.• Managing corporate account MAYBANK, CIMB, RHB, AFFIN, and BANK ISLAM, HSBC, BANK RAKYATKey person for the banks.Solution Sales ATM/CDM Software • Responsible for owning key service relationships with the customer, and responsible for ensuring that Service Performance and Customer Satisfaction is maintained. • Accountable for successful design, development, and deployment of global service processes and related infrastructure.• Lead with a Work Smarter attitude – develop simplification projects and continually improve operational and financial processes• Continually build and enhance relationships with key customer interfaces while working to achieve a thorough understanding of their current and future service requirements. Show less

Kl

Products and solutions: Customer Experience Solutions Queue Management Systems (Cloud Base), Business Intelligence and Insights, Online and Mobile Appointment system, Customer Feedback System, Digital Signage software, Electronic Messaging Indoor & Outdoor Boards with web technology. • Manage a team of 15 account manager’s / business development managers at different seniority levels, in managing the pipeline. The team consisted of Malaysia, UAE, Singapore and Brunei• Manage and drive… Show more Products and solutions: Customer Experience Solutions Queue Management Systems (Cloud Base), Business Intelligence and Insights, Online and Mobile Appointment system, Customer Feedback System, Digital Signage software, Electronic Messaging Indoor & Outdoor Boards with web technology. • Manage a team of 15 account manager’s / business development managers at different seniority levels, in managing the pipeline. The team consisted of Malaysia, UAE, Singapore and Brunei• Manage and drive results to meet and exceed quarterly and annual revenue objectives.• Supervise daily/weekly/monthly call activity and individual revenue targets and results.• The account coverage covers Corporate, Banks and Government, Telco Maxis,Digi,Celcom ,U Mobile & Telekom Malaysia.• Coach reps to achieve activity and conversion metrics necessary to achieve quota.• Develop outbound and inbound sales plays to improve productivity, promote and cross-selling activities.• Help define, implement approved compensation, budgets, quotas and objectives for Sales Team.• Oversee all aspects of the opportunity management and forecasting process.• Focus on continuous improvement by monitoring, evaluating contract rates and response processing.• Provide accurate and timely feedback regarding Sales Exec performance and identify opportunities for growth and career development.• Interact with management to identify opportunities for the team, to increase revenue and add value to customers and partners.• Develop and maintained an environment that fosters a high-performance culture and a learning organization.• Provide leadership and motivation to create a work environment where the Sales Team is a positive, motivated organization.• Stimulate and generate enthusiasm among staff and ensure high morale. Show less

Kl

Lean Six Sigma Green Belt, Lean Six Sigma Green Belt, 1St

Profesional Certificate, Lean Six Sigma Green Belt

Bachelor Of Engineering (Honours) Electrical & Electronic Engineering, Lean Six Sigma Green Belt (Mdec 2010 Best Student), A

Activities and Societies: STATE BADMINTION PLAYER 1995 LCCI Marketing Level 2

Electrical & Electronic Engineering, Electrical & Electronic Engineering, A

A person with a unique and proven track record of leading successful business team, exceeding both customer and corporate expectations..