Nesa Kumar Email & Phone Number

Kuala Lumpur, MY

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Manage every aspect of our newly expanding operation in-country.Recruit the very best talent in this new market.Negotiate with vendors and service providers.Collaborate with local businesses to acquire all necessary resources and servicesConduct extensive research regarding the market and learn everything possibleDevelop marketing and production teams with.

Selangor, Malaysia

• HEAD OF SALES,OPERATIONSNERA (M) SDN.BHD Lead the role for SaaS IT,IoT,Solar,Digital Microvawe Radio,IBC,CME for Telco,FSI, Oil&Gas, Government, F&B & Hospitality.
• Responsible for OI, REV, Margin, Opex,Oead,Project Costing & Financial Cost.
• Managing P&L.
• Responsible country operations excellent,business development, commercial and client engagement.
• Managing the operational project team and utilize relationship to ensure the project implementation,… Show more HEAD OF SALES,OPERATIONSNERA (M) SDN.BHD Lead the role for SaaS IT,IoT,Solar,Digital Microvawe.
• Managing the operational project team and utilize relationship to ensure the project implementation, delivery, testing & commissioning schedules dates are met according to SLA.

Bangsar South, Kuala Lumpur

• Cyngus Technologies Sdn Bhd, a TM partner, provides management intelligent reporting. It offers Malaysian businesses over 11 years of consultative Toll free and Voice analytics, Online Media Web based) Workflow.
• Manage a team of 12 account manager’s / business development managers at different seniority levels, in managing the pipeline.
• Extensive experience in solution selling to Retails such as… Show more Cyngus Technologies Sdn Bhd, a TM partner, provides management intelligent reporting. It offers Malaysian businesses over 11 years of consultative.
• Extensive experience in solution selling to Retails such as Maxis, Digi, Celcom, Government agencies, Banks, Shell, Petronas, Manufacturing, Utilities TNB with strong C-Level connection.
• Working with Marketing and existing clients to develop a robust pipeline
• Leading sales and driving revenue to platform while managing Telekom Malaysia TM partner.

Kuala Lumpur, Malaysia

• Manage a team of 42 sales account manager’s at different seniority levels, in managing the pipeline
• Manages and leads the in-house regional customer support teams.Responsible for all client interactions through different channels (voice, chat, social media platforms & email)
• Directly manage, coach & mentor of customer support managers, WF Manager, automation team, external knowledge manager to ensure alignment of strategic business objectives
• Works directly with the COO to… Show more
• Works directly with the COO to define support strategies support organisational strategies while taking into consideration inter-departmental dependencies.
• Champion customer survey and competitor research across all areas of the business for understanding competitor unique features (same + diff industry), market trends, customer concerns, feed- back, opinion.

• Manage a team of 5 account manager’s and 30 FSM Team.
• Managing corporate account MAYBANK, CIMB, RHB, AFFIN, and BANK ISLAM, HSBC, BANK RAKYATKey person for the banks.Solution Sales ATM/CDM Software
• Responsible for owning key service relationships with the customer, and responsible for ensuring that Service Performance and Customer Satisfaction is maintained.
• Accountable for successful design, development, and deployment of global service processes and related… Show more
• Accountable for successful design, development, and deployment of global service processes and related infrastructure.
• Lead with a Work Smarter attitude – develop simplification projects and continually improve operational and financial processes

KL

• Products and solutions: Customer Experience Solutions Queue Management Systems (Cloud Base), Business Intelligence and Insights, Online and Mobile Appointment system, Customer Feedback System, Digital Signage software.
• Manage a team of 15 account manager’s / business development managers at different seniority levels, in managing the pipeline. The team consisted of Malaysia, UAE, Singapore and Brunei
• Manage and drive… Show more Products and solutions: Customer Experience Solutions Queue Management Systems (Cloud Base), Business Intelligence and Insights, Online and Mobile Appointment system, Customer Feedback.
• Manage and drive results to meet and exceed quarterly and annual revenue objectives.
• Supervise daily/weekly/monthly call activity and individual revenue targets and results.
• The account coverage covers Corporate, Banks and Government, Telco Maxis,Digi,Celcom,U Mobile & Telekom Malaysia.

KL

Lean Six Sigma Green Belt, Lean Six Sigma Green Belt, 1St

Profesional Certificate, Lean Six Sigma Green Belt

Bachelor Of Engineering (Honours) Electrical & Electronic Engineering, Lean Six Sigma Green Belt (Mdec 2010 Best Student), A

Activities and Societies: STATE BADMINTION PLAYER 1995 LCCI Marketing Level 2

Electrical & Electronic Engineering, Electrical & Electronic Engineering, A

A person with a unique and proven track record of leading successful business team, exceeding both customer and corporate expectations..