Neshat B. Email & Phone Number

United Kingdom

Freelance Language Translator Language Empire Oct 2016 – CurrentCompany provides face to face, telephone and video Interpreters including translation, transcription & localization services.Using my language fluency in Persian, I have provided an ad-hoc translation and interpretation service to help people of limited English language and capability to be understood, within the health, education, and legal sectors. • This role entails a combination of written, verbal and listening communication skills. • Attention to detail, software proficiency, self-motivated with the ability to meet deadlines and work under continued and sustained pressure.• Consult with subject matter experts and other colleagues in order to understand specialised concepts and translate them appropriately.• Assisted many clients in business environments which entailed translation and organisation of documents.• Following up with clients to ensure highest standards are maintained and agreed customer service levels are met.• Developed a clear writing style with an excellent knowledge of spelling and grammar• Created and sustained excellent relationships with clients who I was translating for and Language Empire• Respecting client confidentiality, working with authorities including the police.

Avison Young is a real estate business that organisations trust for intelligent and integrated solutions. A full-service provider specialising in the development of properties. My role here involved being the first point of contact for customers and as the PA to senior managers.• Arranging and attending meetings, minute taking, creating a warm and welcoming experience to existing and new customers. • Creation of invoices, chasing outstanding debt, credit control functions, HR and staff management.• Training and development of staff, new starter inductions, organisation of technology and undertaking 1:2:1’s. Full management of staff to ensure highest standards were maintained.

Newcastle Upon Tyne, United Kingdom

The IHG are a worldwide company, specialising in the luxury and high-end market for hotel guest. A worldwide company having been established over 70 years ago and now in excess of 180 locations. My role here was to provide an exceptional customer service experience and meet and service VIP guests.Arranging hotel bookings direct with clients as well as through 3rd party suppliers, ensuring a smooth and efficient flow of information and that individual pre-arranged needs were met. Liaising with departments, suppliers and organisation of paperwork, staff management, allowed the hotel to run smoothly to highest standards.

Dubai

Trained to provide a world class customer service to the Middle East’s number one award-winning airline. Ensuring that health, safety and comfort of passengers was looked after during extensive long-haul flights throughout the world. Promoted to senior crew working solely within the 1st class areas of the Boeing 777 and Airbus A330 and A380 aircraft. Looking after VIP passengers, managing flight crews, working alongside ground handlers to prepare the aircraft.

Developing Career Resilience

Cipd, People Management Skills, Pass

Mooc, Cognitive Psychology And Psycholinguistics, Pass

Influencing And Communication Skills For Managers, Pass

Bnd, Health Studies, Dmm