René Olsen Email & Phone Number

Ballerup, Capital Region, Denmark

Covering Denmark & Iceland as BDM for the following vendors:Arctic WolfCheck PointCoreView (NetSec only) - MSP automated M365 Governance, Management & Configuration platformJuniperManaged Service for the NetSec (Network & Security) business unitMain responsibilities include but are not limited to:▪ Meet & exceed the product lines sales targets▪ Ensure Arrow’s margins are meet & exceeded for each of the product lines▪ Vendor & partner relationship▪… Show more Covering Denmark & Iceland as BDM for the following vendors:Arctic WolfCheck PointCoreView (NetSec only) - MSP automated M365 Governance, Management & Configuration platformJuniperManaged Service for the NetSec (Network & Security) business unitMain responsibilities include but are not limited to:▪ Meet & exceed the product lines sales targets▪ Ensure Arrow’s margins are meet & exceeded for each of the product lines▪ Vendor & partner relationship▪ End-user meetings with partners and or vendors▪ Trusted advisor to partners & end-users▪ Marketing activities related to sales, pipeline generation and brand awareness▪ Discover & onboard new tech vendors that fit into our Managed Services portfolio Managed Services (security):▪ Develop new types of Managed Services to differentiate Arrow from its competitors▪ Creation of services our partners can build their own Managed Services around▪ Advisor on other Nordic Managed Services projects▪ Development of Arrow’s PRO-SEC STACK, a complete security solution that maps out products to kill chain and stich them together in a cohesive fabric: o M365 (core) hardening through use of automation tool (CoreView) o M365 tenant configuration backup & restoration (CoreView) o M365 tenant configuration drift detection through use of templates (CoreView) o Complementary layer of security suite spanning from email to cloud o Perimeter layer o Full stack (from core to perimeter) monitoring (SOC/MDR) layer o Use of Breach & Attack Simulation (BAS) for true security posture, hardening and to advice on where IT security budgets should be focused o Use of Attack Surface Management (ASM) together with BAS to help prioritize workorder o Managed backup Show less

Denmark

▪ Managing 80 existing accounts.▪ Hunter on a prospect list of 120+ accounts varying from Major to SMB accounts.▪ Main areas of focus are Perimeter Security, OT / IoT, Cloud and Compliance.▪ Presenting, spec’ing, quoting and negotiating with various levels within the organizations.▪ Forming close alliances with certain of our technology partners, with focus on Nutanix.▪ Close collaboration with our newest distributor (Arrow) in order to ramp them up.▪ Managing and… Show more ▪ Managing 80 existing accounts.▪ Hunter on a prospect list of 120+ accounts varying from Major to SMB accounts.▪ Main areas of focus are Perimeter Security, OT / IoT, Cloud and Compliance.▪ Presenting, spec’ing, quoting and negotiating with various levels within the organizations.▪ Forming close alliances with certain of our technology partners, with focus on Nutanix.▪ Close collaboration with our newest distributor (Arrow) in order to ramp them up.▪ Managing and developing partners that falls outside of our CAM’s scope.▪ In general working with our channel to develop our common accounts through new- and up-sale. Show less

▪ Involved in various blockchain and crypto related projects.▪ Co founder, editor and wiki author on dippli.com a crypto news site.▪ Webmaster / developer for coincurrencynews.com, icobooks.com and bitcashplayer.com.▪ Core member of News Token Pool / NETP ICD token project.▪ Founding Member ( HTMLBunker.com HRC20 crypto exchange).

Amsterdam Area, Netherlands

▪ Helping IT businesses achieving big savings on support renewals on hard- and soft-ware.▪ Providing free advisory services to IT end-users on technology, reseller and vendor choice.▪ Working with IT channel partners and vendors on expanding their footprint in the Nordic market.

Copenhagen Area, Capital Region, Denmark

▪ Grow and expand Fortinet Denmark’s business in the SMB, Mid- and Enterprise (major) market.▪ Assist field sales getting a first meeting with former business relations.▪ Develop own accounts and channel.▪ Host customer meeting off- and on-site.▪ Meet and exceed quarterly quota.

Hoofddorp

▪ Position HCI (Hyper Converged Infrastructure) to prospects in the Nordics & Baltics.▪ Booking initial meeting with territory, target and major accounts.▪ Sizing solutions and build quotes.

Amsterdam Area, Netherlands

▪ Exceed the assigned territory’s sales goal.▪ Maintain an accurate sales forecast in SFDC.▪ Work closely with the territory RSM, VAR and distributor.▪ Build pipeline by identifying new opportunities and develop run rate business.▪ Qualify, customize, propose, negotiate, quote and close deals.

Amsterdam Area, Netherlands

▪ Develop and penetrate the Danish cyber security market by getting Palo Alto Networks into greenfield accounts.▪ Booking initial and follow-up meetings with territory, target and major accounts.▪ Strengthen relationship with alliance partners through booking joint meetings with a partner such as VMware (NSX).▪ Back office support and coordination of my SE’s, territory and major account manager. ▪ Develop and improve the inside to outside sales processes for the team, partners… Show more ▪ Develop and penetrate the Danish cyber security market by getting Palo Alto Networks into greenfield accounts.▪ Booking initial and follow-up meetings with territory, target and major accounts.▪ Strengthen relationship with alliance partners through booking joint meetings with a partner such as VMware (NSX).▪ Back office support and coordination of my SE’s, territory and major account manager. ▪ Develop and improve the inside to outside sales processes for the team, partners and alliance partners. Show less

Amsterdam Area, Netherlands

Inside sales Partner Account Manager:▪ Developing and growing the Danish, Norwegian and Icelandic enterprise networking market.▪ Build internal territory business plans and aligning them to external business plans.▪ On-boarding a number of select resellers and growing them to a Juniper Select and or Elite partner.▪ Partnering with their C-Level management to define business plans and strategies to grow our businesses.▪ Perform monthly and Quarterly Business Reviews to track… Show more Inside sales Partner Account Manager:▪ Developing and growing the Danish, Norwegian and Icelandic enterprise networking market.▪ Build internal territory business plans and aligning them to external business plans.▪ On-boarding a number of select resellers and growing them to a Juniper Select and or Elite partner.▪ Partnering with their C-Level management to define business plans and strategies to grow our businesses.▪ Perform monthly and Quarterly Business Reviews to track revenue growth, partner credits and define next steps.Inside sales Commercial Account Manager:▪ Build pipeline by uncover new business and develop install base.▪ Qualify, customize, propose, negotiate, quote and close deals.▪ Develop and run product campaigns and promotions for the territories.▪ Act as a trusted adviser to my customers’ engineers and C-Level management on their networking needs.▪ Host on-site and remote product presentations. Show less

Netherlands

▪ Explored the possibility of setting up a car tuning and detailing business in India.▪ Performed an on-site market research in Bangalore, India.▪ Negotiated with suppliers from Germany and France for the sole distribution rights in India.▪ Pursued a certification with TUV Austria; a requirement by the German supplier.▪ Discontinued the project due to the market conditions and financial prospects were not favorable.

Netherlands

▪ Managed, developed and grew a team of 11 highly qualified and high performing individuals.▪ Created a personal development program for the team using the tools and trainings available.▪ Served as a mentor and coach for the individual team members.▪ Managed the team through organizational, departmental and team changes.▪ Successfully managed 2000+ P1 to P3 escalations yearly, within their defined TAT.▪ Created synergy and scalability through working with and leveraging… Show more ▪ Managed, developed and grew a team of 11 highly qualified and high performing individuals.▪ Created a personal development program for the team using the tools and trainings available.▪ Served as a mentor and coach for the individual team members.▪ Managed the team through organizational, departmental and team changes.▪ Successfully managed 2000+ P1 to P3 escalations yearly, within their defined TAT.▪ Created synergy and scalability through working with and leveraging other support team resources.▪ Developed working relationship with other regions escalations teams.▪ Established working relationships with strategic partners such as Microsoft EMEA.▪ Translated the organizations targets into tangible targets for the internal and external teams.▪ Daily, weekly and monthly data mining and review of top issues, escalations, complaints and resolutions.Organizational / managerial skills:▪ Strong leadership skills (formulated the teams’ strategies and business plans).▪ Solid managerial skills (managed a team of 8 engineers, 2 data analysts/developers and 1 PLM).▪ Managed team for results (Monitored KPI’s and KRA’s at individual- and at team-level).▪ Able to manage through other (each engineer managed a number of call centre mentors).▪ Mediation skills (resolved conflicts within the team).▪ Team bonding (regularly took team out on social outings).▪ Coaching and mentoring skills (enabled and empowered individuals to reach their potential).▪ Developed a diversified group of highly skilled individuals (created personal development roadmaps).▪ Creating successful individuals and team (capitalized on the individual’s strong points, and developed their weak points to create a strong and successful team).▪ Able to manage the operation within budget. Show less

Netherlands

Escalations Manager for EMEA Telco deals:▪ SLA negotiation with partners such as Vodafone, T-Mobile, O2, Orange and Turk cell.▪ Facilitated product trainings for the partner’s call centre support agents.▪ Responsible for the B2B escalation process and partner relationship with 3rd party business escalation managers.Product Support Manager, Compaq Presario B10xx series (notebook)▪ ODM support contract negotiation, escalations and cost recovery.▪ Driver, firmware and… Show more Escalations Manager for EMEA Telco deals:▪ SLA negotiation with partners such as Vodafone, T-Mobile, O2, Orange and Turk cell.▪ Facilitated product trainings for the partner’s call centre support agents.▪ Responsible for the B2B escalation process and partner relationship with 3rd party business escalation managers.Product Support Manager, Compaq Presario B10xx series (notebook)▪ ODM support contract negotiation, escalations and cost recovery.▪ Driver, firmware and BIOS development, packaging and release to the web.-------------------------------------------------------------------------------------------------Projects:EMEA Product Safety Incidents process:▪ Managed customer communique and created call centre processes and procedures.▪ Created a reverse logistic process to accelerate the failure analysis process of Product Safety Issues.▪ Negotiated a 1 year exempt to IATA A154 special provision with the Dutch Ministry of Transportation.Re-engineered the EMEA No Trouble Found (NTF) process for call- and repair-centres:▪ Strengthened the relationship between the call- and repair-centres by facilitating onsite meetings.▪ Achieved a 3% NTF reduction and stabilization of the process in 4 months.▪ Saved the company $2m yearly by reducing the cost of non-quality at the call- and repair-centres.Aligned the WW consumer notebook warranty statement across all regions:▪ Simplified the warranty language in order to make the warranty and support terms transparent to our customers.▪ Coordinated and drove the implementation of the revised warranty statement worldwide.▪ Reduced the international travelers complaint cost by $1m yearly and significantly improved customer satisfaction. Show less

Munich, Bavaria, Germany

▪ Warranty cost reduction through escalation management for all consumer products.▪ Coaching junior engineers and call centre mentors across EMEA.▪ Product and training specialist on new (NPI) and emerging technologies.▪ Managed several large scale repair projects for mid- to large-size accounts.▪ Closely worked with the spare part organization to resolve customer escalations.▪ SME for EMEA legal counsel on product conformity litigation.▪ Reviewed and cleaned up the… Show more ▪ Warranty cost reduction through escalation management for all consumer products.▪ Coaching junior engineers and call centre mentors across EMEA.▪ Product and training specialist on new (NPI) and emerging technologies.▪ Managed several large scale repair projects for mid- to large-size accounts.▪ Closely worked with the spare part organization to resolve customer escalations.▪ SME for EMEA legal counsel on product conformity litigation.▪ Reviewed and cleaned up the external online FAQ and knowledge base.▪ Assisted in developing, testing and implementing the companies WW CRM tool (SAP solution).▪ Regularly visiting in- and out-source partners and internal strategic partners.▪ Monitored and audited call- and repair-centres. Show less