Nesma Elsayed Email & Phone Number

Alexandria, Alexandria, Egypt

• Proactively engage with clients on a daily basis through phone communication and in-person meetings.• Collaborate with engineering management and site engineers to oversee finishing specifications and managemodifications requested by clients.• Monitor and manage the financial aspects, including installments, overdue payments, modification assessments,and penalties. Handle client requests for payment adjustments promptly and efficiently.• Ensure smooth unit deliveries to… Show more • Proactively engage with clients on a daily basis through phone communication and in-person meetings.• Collaborate with engineering management and site engineers to oversee finishing specifications and managemodifications requested by clients.• Monitor and manage the financial aspects, including installments, overdue payments, modification assessments,and penalties. Handle client requests for payment adjustments promptly and efficiently.• Ensure smooth unit deliveries to clients, preparing comprehensive handover documents for their convenience.• Address and resolve daily client requests, including clearance requests and customer complaints, by coordinatingwith relevant departments.• Facilitate requests from government entities, such as electricity capacity upgrades, meter ownership transfers,installations, and allocation letters.• Monitor and manage contract addendums efficiently, collaborating with relevant departments.• Utilize the ERP system for seamless document upload, including client documents, modification requests, andrecords of meetings and calls.• Establish effective communication with the Labor Union Management to address and resolve client requests orcomplaints.• Prepare exception memoranda for client requests and present them to the Board of Directors for approval.• Assist sales management in selling parking spaces and units.• Monitor and coordinate customer orders with exhibitions and warehouses.• Generate comprehensive monthly reports summarizing customer service management tasks.• Follow up on client requests related to waivers or ownership transfers, collaborating closely with the Legal Affairsdepartment.• Track disbursement requests with the relevant departments to ensure timely processing.• Efficiently handle client requests regarding check deferrals, expedited payments, installment transfers, orinsurance check refunds in collaboration with the finance department Show less

Alexandria, Egypt

● Act as the main point of contact in all matters relating to client concerns and needs● Build and strengthen client relationships to achieve long-term partnerships ● Maintain accurate client records, keeping track of any contract updates and renewals● Work with internal teams to develop strategic marketing plans and ensure KPIs are being met● Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients● Take inquiries and… Show more ● Act as the main point of contact in all matters relating to client concerns and needs● Build and strengthen client relationships to achieve long-term partnerships ● Maintain accurate client records, keeping track of any contract updates and renewals● Work with internal teams to develop strategic marketing plans and ensure KPIs are being met● Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients● Take inquiries and requests from customers and address their needs● Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs● Meet regularly with other members of the team to discuss progress and find new ways to improve business● Generate progress reports to give to clients and higher-ups within the organization● Coordinate internally with the Studio and marketing team to escalate tasks. Show less

Alexandria, Egypt

• Deal directly with customers either by telephone , electronically or face to face .• Handle and resolve customers complaints .• Identify and assess customers’ needs to achieve satisfaction.• Provide accurate , valid and complete information by using the right methods and tools .• Handle customer complaints , provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution .• Keep records of customer interactions , process customer… Show more • Deal directly with customers either by telephone , electronically or face to face .• Handle and resolve customers complaints .• Identify and assess customers’ needs to achieve satisfaction.• Provide accurate , valid and complete information by using the right methods and tools .• Handle customer complaints , provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution .• Keep records of customer interactions , process customer accounts and file documents .• Using CRM system . Show less