Nesma Elsayed Email & Phone Number

Alexandria, Alexandria, Egypt

• Proactively engage with clients on a daily basis through phone communication and in-person meetings.
• Collaborate with engineering management and site engineers to oversee finishing specifications and managemodifications requested by clients.
• Monitor and manage the financial aspects, including installments, overdue payments, modification assessments,and penalties. Handle client requests for payment adjustments promptly and efficiently.
• Ensure smooth unit deliveries to… Show more
• Ensure smooth unit deliveries to clients, preparing comprehensive handover documents for their convenience.
• Address and resolve daily client requests, including clearance requests and customer complaints, by coordinatingwith relevant departments.

Alexandria, Egypt

• Act as the main point of contact in all matters relating to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Take inquiries and… Show more

Alexandria, Egypt

• Deal directly with customers either by telephone, electronically or face to face.
• Handle and resolve customers complaints.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods and tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution.
• Keep records of customer interactions, process customer… Show more