Nesreen Ali Email & Phone Number

• Handle mobile advertising requested (Target SMS, Location Based SMS and Big Data) form Vodafone and external vendors.
• Handle all Vodafone sales team and Vendors requests and inquiries.
• Audit and approve vendor advertising requests.
• Handle target advertising campaign reporting for Vodafone and vendor.
• Handle billing and charging for all the completed campaigns.
• Handle location-based advertising service reporting with internally CVM team and externally vendors and customer.

• Managing day-to-day operations.
• Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards.
• Assisting with the implementation of new processes and procedures.
• Identifying ways to improve customer experiences.
• Overseeing the operations team and assigning tasks.
• Tracking and reporting on operational performance.

• Create new Campaigns and seasonal offers for the Customers to ensure their satisfaction.
• Renovate Old Applications and systems, and create new Applications for every campaign.
• Conduct Training for the teams about the upcoming and new events or Services.
• Resolving customer’s complaints about Services and offers with the vendors aligning with the marketing team.
• Handling the vendor’s issues and requests.

Giza Governorate, Egypt

• Delivering Induction Training course to new-comers.
• Implementing and maintaining induction and soft skills training for new comers to ensure their skills and knowledge are up to date.
• Prepare training material, schedule and logistics and lead trainees to optimize performance levels and ensure that their training needs are met.

Cairo Governorate, Egypt

• Delivering a world-class services over the phone to our customers by the following:
• Providing the best quality using soft skills and ownership concepts
• Exceeding the customer’s needs by going the extra mile
• Delegating my supervisor in handling the productivity tasks