Nesreen Rashed Email & Phone Number

Cairo, Egypt

Client Success Manager, Raya Customer Experience, CairoM A R C H 2 0 2 2 — P R E S E N TResponsible for managing all the client related affairs for Raya Customer Experience.• Identify client needs and suggested appropriate services to enhance client experience.• Work on expansion plans with clients, by offering digital solutions based on the technology RCX can provide to the clients.• Responsible for the financial aspects of the client cycle (such as invoicing)• Managing client satisfaction by handling any complaints shared by the client, with follow up till proper resolution.Client Experience Management Section Head, Raya Customer Experience, CairoJ A N U A R Y 2 0 2 1 — M A R C H 2 0 2 2Responsible for handling B2B complaints, and manage Client Relationshipbetween Raya Customer Experience and its clients.• Identified client needs and suggested appropriate services to enhance client experience.• Worked to please the client and achieve 100% client satisfaction.• Collaborated with other employees to enhance the client experience.• Remained focused on enhancing the client experience through excellent customer service practices.Client Experience Management Senior Specialist, Raya Customer Experience, CairoJ A N U A R Y 2 0 1 8 — J A N U A R Y 2 0 2 1Responsible for handling B2B complaints, and manage Client Relationshipbetween Raya Customer Experience and its clients.• Identified client needs and suggested appropriate services to enhance client experience.• Worked to please the client and achieve 100% client satisfaction.• Collaborated with other employees to enhance the client experience.

Cairo, Egypt

Responsible for handling B2B complaints, and manage Client Relationshipbetween Raya Customer Experience and its clients.• Identified client needs and suggested appropriate services to enhance client experience.• Worked to please the client and achieve 100% client satisfaction.• Collaborated with other employees to enhance the client experience.• Remained focused on enhancing the client experience through excellent customer service

Cairo, Egypt

Training & Development Specialist, Raya Customer Experience, CairoJ A N U A R Y 2 0 1 5 — D E C E M B E R 2 0 1 5• Develop Training modules and structure support for Etisalat's training team at Raya Customer Experience.• Worked closely with internal departments to ensure training delivery took place smoothly without hiccups.

Cairo, Egypt

Team Leader, Raya Customer Experience, CairoJ A N U A R Y 2 0 1 2 — D E C E M B E R 2 0 1 4Team Leader for Etisalat Directory Queue at Raya Customer Experience• Worked to achieve high customer satisfaction rates by providing optimal working environments for the customer service representatives.• Provided coaching and guidance for CSRs.• Set short term plans for my team to achieve the client required KPIs.

Cairo, Egypt

Customer Service Representative, Etisalat Egypt, CairoJ A N U A R Y 2 0 1 1 — N O V E M B E R 2 0 1 1CSR at Etisal, working in the Customer Delight Section for Etisalat Egypt.• Worked to ensure a positive and hassle-free customer experience.• Settled any customer disputes in a professional and pleasant manner

Cairo, Egypt

Customer Service Representative, Etisal, CairoM A R C H 2 0 0 9 — D E C E M B E R 2 0 1 0CSR at Etisal, working in the Directory Queue for Etisalat Emirates.• Worked to achieve high customer satisfaction rates by providing optimal customer service.• Brought forth excellent customer service skills and a commitment to customer Sat's