Utilize interpersonal, organizational and operational skills to provide project leadership for a marketing agency. Identify stakeholders needs and direct concurrent project from inception to completion by demonstrating real ownership and commitment to success. Collaborate with other senior executives to develop and implement short and long-term business objectives and enterprise-wide information technology initiatives. Generate and update periodic reports to update account managers about work progress.Key Accomplishments:♦ Utilize process improvement and project management tools to evaluate and monitor processes, review project performance, apply earned value management and ensure compliance to the organisation’s processes.♦ Provide critical operational support with a focus on raising standards of operations, risk management, and enhancement of business development.♦ Analyze critical path and constraints to determine the effect of changes to schedule and recommend work-around.♦ Assess project issues, develop resolutions to meet productivity, quality, and projects goals and objectives.♦ Align support and resources for continuous process improvement initiatives.

Applied cutting-edge knowledge of web development strategies and marketing methodologies to provide content for development projects. Managed a team of technical writers that executed web content strategies and created innovative data-driven products and services. Collaborated with product management, presales, and quality control departments to collect and process specific information for the client. Developed web and mobile tutorials for various storyboards and animators. Worked with the principal stakeholders on the end-to-end life cycle of projects from inception to completion by demonstrating real ownership and commitment to success.Key Accomplishments:♦ Provided critical operational support with a focus on raising standards of operations, risk management, and enhancement of business development.♦ Spearheaded development and implementation of several technical writing initiatives and facilitated training, development, and support that yielded significant results.♦ Delivered exceptional documentation experience by liaising with product management, design, development, and support teams.♦ Evaluated, classified, and devised operative strategies for the formation of documents and publication.

Provided insight, information, and recommendations related to service management and technical project requirement for a leading information technology solutions provider. Supervised data projects, processes, reports, and technical documentation to provide strategic data supremacy. Coordinated several strategic projects and maintained responsibility for the major performance indicators (KPI) monitoring.Key Accomplishments:♦ Prepared briefed user manuals, white papers, training material, and marketing material for the financial software.♦ Identified areas of improvement and implement strategies to streamline operations and align support and resources for continuous process improvement initiatives. ♦ Resolved complex technical and management issues with confidence, persistence, and creativity.

Dynamic and results-driven professional with extensive experience formulating and designing execute plans, architecture diagrams, presentations, proposals, and day-to-day data strategies. Skilled at hiring and developing high performing technical writing teams. Adept at crafting internal and user-facing learning documentation. Track record of performing research, reviewing statistics, and ensuring writing projects completed in time. Articulate writer equipped with exceptional interpersonal, organizational, communication, and customer service skills. Proven expertise in:• Product Design• Prototype• Proposal Writing• Content Management • Product Management• Marketing Collateral• Process Improvement• Team Leadership & Training

Ensured overall updates spread appropriately by fortifying relationships with client product (Samsung UK) and Tele performance representatives. Modified and updated overall Samsung Electronics UK product group documents to resolve internal as well as external issues. Confirmed accuracy of the product communication process by analyzing information. Provided relevant information for all new products in timely manners.Key Accomplishments:♦ Aligned support and resources for continuous process improvement initiatives.♦ Formulated first-ever Samsung Mobile and HA products in Europe.♦ Utilized analytical thinking, problem-solving, and communication skills to enhance business processes.

Working closely and cross functionally helping to streamline internal business operations to:1. Organize, implement and maintain a scheduling management system supporting identified projects and their plans.2. Assist to set up tasks and sub-tasks to ensure satisfactory realization of project contract requirements as scheduled.3. Log project time-lines and maintain database of tasks and its status.4. Interact with management team and engineering team to schedule work and coordinate assignments.5. Design and develop project schedule.6. Interact with account management team and solution architecture team to define scope of work to develop and update detailed schedules.7. Evaluate project schedule progress and performance and identify developing problem areas.8. Analyze critical path and constraints to determine effect of changes to schedule and recommend work-around.9. Assist engineering team to develop and maintain periodic status reports to keep account managers informed on project progress.