• Providing strategic and operational leadership and direction to the business in all areas relating to IT management, performance, systems, processes, Information Security and Infrastructure.• Planning and implementing IT policies and strategies and ensuring the IT infrastructure supports current and future business needs. Maintain a rolling IT business strategy in line with requirements of business stakeholders.• Managing of budgets annually which covers day to day operation of the company's systems, telecommunications charges, hardware capital expenditure, software and licenses costs, maintenance fees, systems development and integration of projects.• Maintaining and enhancing the effectiveness and efficiency of the IT platform by defining, delivering, and supporting strategic plans for implementing information technologies that support their business goals and objectives.• Building and maintaining vendor relationships and managing the purchase and asset tracking of IT assets in conjunction with Finance Team.• Serve as the technical expert, providing IT support services to all Australian users along with new hire set ups, training, guidance and troubleshooting as required.• Australia BP (Business Partner) reporting to the CIO of the parent company Lupin (India).• Participating in all the IT related activities and initiatives of the parent company Lupin (India).

• Full Desktop Support for all employees within the Melbourne office, and the other locations around the globe.• Responsible for managing the lifecycle of all service raised incidents (incident control) and all service requests (request control), requiring the use of knowledge management.• Contributing to all the activities toward the ISO 27001 certification. Information Security, Controls and Findings management.

• Leading the IT Support Team (9 x IT Support Team members) that provides technical support to the entire Group (app 1500 staff nationally).• Ensure IT Incident and Service requests are properly managed and delivered in line with SLA's, with an emphasis on quality of service.• Liaising with third party partners and suppliers to ensure that faults are resolved within the correct time frames and to the agreed SLA's.• Leading any opportunity for improvements to services and systems.

• Provide technical support the Nextgen Group nationally (app 350 staff)• Leading Nextgen’s IT Operations Team (2x Desktop Support Engineers, 1x Network Engineer and 1x System Administrator Engineer) that provides technical support to the entire Group (app 350 staff nationally).• Ensure IT Incident and Service requests are properly managed and delivered in line with SLA's, with an emphasis on quality of service.• First escalation point to Level 1&2 Support for Incident resolution.• Troubleshoot and resolve user incidents and requests dealing with the Microsoft operating system, Active Directory, Microsoft Office Suite, Blackberry, Citrix, and VPN.• Install and configure software, build new servers, network monitoring, migrate data• Deploy hardware and software to fulfil user requests.• Liaising with third party partners and suppliers to ensure that faults are resolved within the correct time frames and to the agreed SLA’s.• Leading any opportunity for improvements to services and systems.• In charge of the ICT procurement processes for Group IT.

• Leading the Desktop Support Team to manage Incident and Service requests from around 1,500 users.• First escalation point to Level 1 &2 Support for Incident resolution.• Ensure effective use of the company's ICT asset.• Ensure timely support activities are delivered to the Leitel group by entering incidents and service requests.• Identify opportunities for improvements to services and systems.• Build and maintain productive relationships with stakeholders, users, suppliers, etc.• Participate in an effective and productive team.

• Provide 1st and 2nd level helpdesk and technical support for Regional staff, across the range of desktop, business application and telecommunications services.• Provide technical support for PC Systems and peripherals, Printer Systems and applications, including Microsoft AD, Mobiles, Smart phones, Videoconferencing Systems, among others.• Management of Incidents, Requests, Problems, Changes and Configurations via a Service Desk tool. • Asset Replacement and Asset Tracking for computers, printers, thin clients and other peripherals.• Remote Support over the phone for PC and applications• Site Support face-to-face for the users in different DHS offices in Southern Region (about 1,500 users).• Provide DHS users with status updates and follow ups on Incidents, Requests, or Queries.• Liaising with third parties or vendors for major incidents on computers, printers or applications, as required.

• In charge of the development and deployment for Request for Proposal (RFP) and tender processes for telecommunications solutions in the new business unit of the company.• Meeting with potential suppliers.• Technical and commercial assessment for tenderer’s offers.

• Involved in installation and configuration of Windows Server 2008 R2 AD, upgrade from Windows Server 2003 R2 Platform.• Installation of Windows 7 Enterprise & Ultimate and Windows Office Professional Plus for Workstations.• Involved in installation and configuration of SQL Server 2008 R2, IIS 7.5, Windows SharePoint Server 2010, Windows Team Foundation Server 2010, Windows Visual Studio 2010 for new Software project testing purposes.• Involved in installation and testing of Exchange 2010 with AD & DC of Windows Server 2003 R2 Platform with Hyper-V Virtual environment.

• Management of an engineering team dedicated to provide design and solutions to a variety of customers requiring telecommunications solutions.• Mentoring my team for technical support to customers in designing and deploying of telecommunications solutions, including the responsibility for KPIs and SLAs of the team in order to achieve the team goals and the company objectives.• Provided technical support to customers in designing and deploying of telecommunications solutions.• Financial accountability for the success of telecommunications solutions, and economical evaluation involving investment (CAPEX) and operations cost (OPEX) to obtain the best final price for our clients.• Management in qualifying opportunities for designs, solutions and proposals.

• Prepared Technical and Commercial Proposal, providing complete technical/commercial bids in order to fulfil the requirements of clients’ request throughout tender processes (RFP, RFQ, and RFI) in close cooperation with Business Managers, product managers, post-sales areas, and/or external providers.• Provided Pre-Sales technical support in both technical and commercial level to internal sales staff (Business Managers) and external clients in telecommunications solutions.• Attended customer meetings to define the requirements and provide technical support to sales staff in services and products of telecommunications solutions based on IP Networks to assist them in development of account strategies.• Responsible end-to-end for the design of complex business solutions that integrate voice and data communications components for an effective and efficient solution, taking into account all aspects related to the customers’ requirements, including protecting the business of the company.• Managed and led multidisciplinary and multicultural works teams for technical designs of communications solutions, including data, voice, applications and value-added solutions with a main focus in ensuring proposed solutions were appropriate to identified customer requirements.• Technical Support for installations staff in carrying out telecommunications solutions for customers.

• Developed key strategic telecommunications solutions for large companies inside and outside Chile.• Participated in the roll out of telecommunications solutions in the kick-off and installation stages.

• Taught “Theory of Information and Codes” as part of Electrical Engineering studies. • Guided pre-graduate students in the development of a thesis to obtain Electrical Engineer Grade.