Ness A. Email & Phone Number

● Analyze and evaluate borrower’s personal and business financial statements, appraisals, credit reports and leverage ratios● Underwrite mortgage loans for modification and liquidation options while exercising good judgment to mitigate risk● Conduct mediation hearings and attend senior management committee teleconferences to petition for loan exceptions● Implement fraud detection techniques and perform compliance reviews while managing pipeline of mediation accounts

● Mortgage loan processing, conduct loan modification interview/application, order appraisal, credit report and escrows● Manage pipeline of over 100 accounts, solicit and verify customers financial statements and package loan for underwriter● Single point of contact for retention and liquidation options while collaborating with internal and external networks● Conduct follow-up with customers or third parties and handle confidential material in a professional, highly ethical manner

● Handle bilingual calls addressing concerns with first call resolution by providing superior and expeditious customer service ● Respond to mortgage loan modification and collection inquires while analyzing and tracking pending documents ● Utilize proprietary systems and/or internal tools to process, research and resolve majority of issues without assistance

● Handled over 100 bilingual calls daily while providing exceptional customer service in a fast-paced call center environment● Determine customer financial services needs and prepare tailored proposals to provide services that meet customers needs● Utilize proprietary database and systems to submit the customers application for credit card services and financial products

● Translate during sessions, check in patients, schedule appointments, verify insurance coverage and perform data entry● Record financial transactions and make bank deposits, prepare new patient charts, maintain filing system and office supplies