Nessa B. Email & Phone Number

Ann Arbor, Michigan, United States

I am responsible for drafting, revising, and finalizing legal documents in the scope of immigration law. I have been trained in both drafting and revision for documents pertaining to I-140 immigration, including EB1A, EB1B, NIW, and O1A. Within one year of working at Hudson, I was promoted to a senior writer position. As a senior writer, I am responsible for producing documents for complex cases, alongside providing guidance to other writers in the company to help them adhere to standards, meet goals, and adapt to changes in company policy. I have a consistent and strong record of achieving excellence as a writer and have been continually recognized for my contributions within and beyond the scope of my duties. I have consistently ranked among the top ten writers in the company and it is not uncommon for me to rank among the top five or higher. I have also been recognized for my willingness to take on additional projects and contribute beyond the scope of my defined job duties.

Novi, Mi

In this role, I consistently exceeded recruitment goals for the college. I was responsible for one-on-one interaction with potential students, including personalized program matching and educational counseling services, alongside administrative work both independent and in collaboration with the Financial Aid and Administrative teams to maintain student retention and ensure student success. I maintained 100% accuracy in federal compliance testing throughout my time in this role. Additionally, beyond the scope of my duties, I developed and shared organizational system for student care to be utilized within the Admissions team. I remained in this role until the unfortunate closing of our location.

Ann Arbor, Michigan

I was hired into the customer service supervisor role without having previously worked at Whole Foods, due to my exceptional recommendations and proven history as a successful supervisor. My role included training, coaching, and educating 40+ team members, which I expanded into developing a cross-training system for the Store Support Team to give employees the opportunity for development in support of Whole Foods' One Store, One Team program. Additionally, I successfully overhauled the organization of holiday sales events for increased profits across the store and improved customer happiness. Finally, I was invited to work with team of employees from various departments to develop community outreach in alignment with store values.

Ypsilanti, Michigan, United States

I was hired in in a supervisory role to lead the guest services team, headlining a program that increased customer retention through team development and the incentivization of loyalty programs. Further, I expanded upon the service-based store culture to improve morale and investment from employees in a way that improved the functionality and success of the guest services team. In this role, I led a team of 30+ team members and my responsibilities included training and coaching of new and current employees. Additional responsibilities in this role included cash-handling procedures and collaboration with other floor sales teams to effectively maintain the quality of guest services throughout the entire customer experience.

Flat Rock, Michigan

I worked directly with supervision and fellow employees to ensure quality in products on the assembly line. Beyond the scope of my duties, I made an effort to learn many jobs to ensure smooth production on the line and to build my own awareness of the entirety of the process, as well as support my team in ensuring goals were met. Outside of the scope of factory work, I also took part in Local 3000 Union activities, giving back to the community and bringing the company together as a whole to build a world-recognized product.

I worked one-on-one with customers to ensure they have the best experience at Kohl's and that the customer leaves happy and satisfied with intention to return. Furthermore, I was responsible for and excelled at meeting customer loyalty sign-up goals (Kohl's Charge Card program). As Kohl's is a community and team focused company, I was also responsible for assisting my fellow employees to ensure tasks were completed, store priorities were met, and the store was maintained and run effectively. Furthermore, Kohl's provided opportunities for its employees to work directly in their community and I often took part in volunteer services.

As a bookseller, I was responsible for one-on-one customer interaction and customer satisfaction, as well as maintenance of the store's stock and appearance. I also had goals to meet in sales and customer loyalty program sign-ups, at which I excelled.

Bachelor Of Science (B.S.), Literature

No Degree (Transfer Under Macrao Agreement ), Psychology

Attended Monroe County Community College to complete the MACRAO Agreement and transfer to a four year university.