∙ Assisted 20-30 new hires through the onboarding process on a weekly basis for different clients on a global scale (NAMER, APAC, EMEA). Ensured compliance to company and federal guidelines, facilitating communication with new hires and overseeing completion of onboarding requirements∙ Tended to on-boarding, off-boarding, and change procedures for all global field employees. Processes include I-9 compliance, background checks, payroll & benefits elections, and changes in Workday or client systems.∙ Served as a liaison between Astreya and multiple clients to successfully onboard contingent workers.∙ Cultivated and maintained positive working relationships with clients. ∙ Trained new Onboarding team members.∙ Organized team functions and ensured consistency by creating process templates and documentation. Streamlined processes by identifying inefficiencies and making improvements.∙ Worked collaboratively and openly communicated across teams to resolve complex, spontaneous situations, provide solutions, and assist in completing projects or processes.∙ Acted as subject matter experts and first point of contact, utilizing an HR ticketing system to promptly address and resolve employee queries with efficiency and professionalism in a timely manner. Addressed concerns on a daily basis ranging from payroll, benefits, HR metrics, talent management, and compliance from both internal and external members.∙ Maintained all employee records and process changes in HRIS systems such as Workday, SmartTrack, SmartRecruiters.∙ Conducted daily audits to ensure and review data accuracy in all systems.

• Managed a group of roughly 100 members by utilizing system processes to onboard and welcome new members, improve member engagement, maintain member satisfaction, promote retention, and oversee resolutions for any internal conflicts and disciplinary actions.• Ensured chapter policies were communicated and followed by members by hosting workshops, conducting educational programs, and administering learning materials. • Formulated and presented informational workshops for all member policies, new member guidelines, personal & professional growth, academic excellence, and diversity, equity & inclusion.• Oversaw the Standards Board, Academic Excellence Chair, and the Diversity, Equity, & Inclusion committee to work towards providing a positive experience for every member. • Planned social events partnered with other organizations typically hosting 100-150 people.• Served as the liaison between members and executive board, overseeing multiple committees working towards member engagement, event planning, and promoting diversity, inclusion, and equity.• Acted as a subject matter expert and first point of contact for general queries, member satisfaction, and feedback.• Oversaw member relations matters and conflict resolution and management.

• Perform all POS (point of sale, Revel Systems) duties, front and back of house functions including opening and closing procedures• Processed complex financial transactions for a multimillion-dollar organization with 100% accuracy and efficiency.• Provided training and mentorship to new employees to maximize team performance and maintaining store standards.• Assisted leadership team with the development of best practices and standard operating procedures when opening additional locations.• Executed weekly inventory checks to resolve any discrepancies and documented accurate store records to keep up with the supply and demand.• Served 300 customers on average shifts with consistently positive customer satisfaction scores.

• Provided supervision and oversaw complex situations in the 24-hour reception desk.• Greeted, directed, and checked in students at the front desk of a dorm building on campus.• Handled confidential documentation and information with correct procedures in regard to residents and guests.• Tended to all residential complaints, issues and inquiries by providing direct assistance or streamlining to the appropriate residential advisor, housing staff or upper management.• Used computers and computer programs to register guests and organize information.