AeroLeads people directory · profile
Vanessa Ruano Email & Phone Number
Engagement Manager
at
Gong
1 work email found
@outreach.io
5 phones found area 617
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Engagement Manager
Location
United States, United States, United States
Company size
Who is Vanessa Ruano? Overview
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Quick answer
Vanessa Ruano is listed as Engagement Manager at Gong, a company with 856 employees, based in United States, United States, United States. AeroLeads shows a work email signal at outreach.io, phone signal with area code 617, and a matched LinkedIn profile for Vanessa Ruano.
Vanessa Ruano previously worked as Lead Managed Services Consultant at Outreach and Senior Managed Services Consultant at Outreach. Vanessa Ruano holds High School from Boston Latin Academy.
Company email context
Email format at Gong
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{first}.{last}@outreach.io
89% confidence
AeroLeads found 1 current-domain work email signal for Vanessa Ruano. Compare company email patterns before reaching out.
Profile bio
About Vanessa Ruano
Vanessa Ruano is a Engagement Manager at Gong. She possess expertise in social media, public speaking, microsoft office, public relations, facebook and 17 more skills. Colleagues describe her as "Vanessa is a smart, driven and talented young woman and it was my absolute pleasure to work with her at the IT Help Center. Vanessa was an integral part of the Service Desk team and was able to adjust to the rapid changes and shifting responsibilities that arise in a large support environment. With each new task set for her to master, she successfully rose to the challenge with aid of her sharp mind and winning sense of humor. She also offered support and guidance to others in her group, often leading the way and providing training. Vanessa was also selected through a highly competitive selection process to be one of the participants of IS&T's Professional Development Academy in it's first year. She was an amazing contributor to the group and was held in high regard by all facilitators, mentors and participants. Vanessa brings vibrancy and laughter to everything she does and I look forward to following her success in her career and beyond." and "Vanessa, provided 4 years of outstanding coverage on both the Helpdesk and Open Access Lab. Her customer service skills, problem solving abilities and technical aptitude pushed her into lead roles with accolades from faculty, staff and peers. She worked full-time during the summers covering staff vacation periods with ease. During her final two years as a student employee, she also developed peer-to-peer workshops, conducted product research and did outstanding presentations. She is very professional, ethically sound and reliable."
Listed skills include Social Media, Public Speaking, Microsoft Office, Public Relations, and 18 others.
Current workplace
Vanessa Ruano's current company
Company context helps verify the profile and gives searchers a useful next step.
Gong
17 roles
Vanessa Ruano work experience
A career timeline built from the work history available for this profile.
Lead Managed Services Consultant
Current
Apr 2024 - Present
Senior Managed Services Consultant
May 2023 - Apr 2024
Managed Services Consultant
Jan 2022 - May 2023
Senior Professional Services Consultant
Aug 2021 - Dec 2021
Professional Services Consultant
Mar 2020 - Jul 2021
Instructional Designer
Dec 2018 - Mar 2020
Customer Success Manager - Smb
Oct 2017 - Dec 2018
End User Support Analyst
- Field incoming support requests from end users via telephone, voicemail and online entry
- Diagnose and resolve incidents related to SMART business applications and hardware
- Researching and documenting resolutions to common problems using internal and external resources
- Maintain asset inventory records by updating the asset database for every user
- Document activity and resolution on all tickets in SMART’s service management ticketing system
Jun 2017 - Oct 2017
Course Builder
- Developed and sustained expert knowledge of the edX platform, a Massive Online Open Course (MOOC)platform, and its documentation
- Assisted in building BU MOOC content for the Digital Product Management MicroMaster Program in the edXplatform
- Advised instructor and course team on online course building strategies, particularly in regards toassessments
- Reviewed and edited course content to ensure it was fully accessible to all learners enrolled in the MOOCs
Mar 2017 - Jun 2017
Course Builder
- Developed and sustained expert knowledge of the edX platform
- Assisted in creating and building Dartmouth MOOC content
- Researched additional educational technology tools and platforms to be used in edX courses
- Reviewed course content to ensure it was technically and pedagogically sound for the edX platform
Oct 2016 - Jun 2017
Platform Administrator
- Developed and sustained expert knowledge of the edX platform, a Massive Online Open Course (MOOC) platform
- Served as main point person between Boston University and edX on platform incidents and resolution
- Managed BU accounts and access to the edX platform
- Provided technical support for developing and live MOOCs
- Oversaw course development for over twenty MOOCs, assisting BU course staff and teaching assistants on building in the edX platform
- Edited course content to ensure it is accessible and pedagogically sound for the edX platform
Apr 2014 - Jul 2016
Client Support Specialist Ii
- Responded to technology queries from clients across Boston University's Charles River and Medical campuses
- Maintained online accounts for students, staff, faculty, and clients affiliated with the University
- Produced and presented trainings for 100+ student employees
- Managed Adobe Connect licensing and training for Charles River Campus
- Provided support for Blackboard 8, Blackboard Vista, and Blackboard Learn systems for both on campus and distance education students
- Regulated and create schedule for Boston University’s broadcast email system
May 2013 - Apr 2014
Client Support Specialist I
Jun 2011 - May 2013
User Services Associate
- Offered tier-1 technical support for faculty, staff, and students
- Managed Helpdesk for two summers and delegated work to technicians within the department
- Serviced university-owned computers for School of Management faculty and staff
- Developed and executed software workshops for students
- Coordinated loaner laptop schedule available for School of Management faculty and staff
Oct 2007 - May 2011
Crisis Practice Intern
- Surveyed media coverage for current North American APCO clients
- Assessed potential new clients for New York and North American APCO offices
- Produced media kits for clients
- Researched various regional media contact lists for client media tours
May 2010 - Aug 2010
Pr Intern
- Developed media summaries for current European APCO clients
- Evaluated potential new clients for London and European APCO offices
- Drafted briefings for consultants’ use when meeting with clients
- Formulated UK and European media contact lists for client media tours
Feb 2010 - Apr 2010
Team & coworkers
Colleagues at Gong
Other employees you can reach at outreach.io. View company contacts for 856 employees →
GM
Gisele Menezes
Colleague at Gong
Rio De Janeiro, Rio De Janeiro, Brazil, Brazil
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BR
Brandon Reid
Colleague at Gong
Portland, Oregon Metropolitan Area, United States
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AH
Amber Hicks
Colleague at Gong
Denver, Colorado, United States, United States
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SB
Sriharsh Bhyravajjula
Colleague at Gong
Seattle, Washington, United States, United States
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MA
Miguel Alvarez
Colleague at Gong
Brooklyn, New York, United States, United States
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EA
Emma Ann
Colleague at Gong
Tangail District, Dhaka, Bangladesh, Bangladesh
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BB
Ben Baltimore
Colleague at Gong
Boston, Massachusetts, United States, United States
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AB
Amina Begum
Colleague at Gong
Dhaka, Bangladesh, Bangladesh
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BS
Becca S.
Colleague at Gong
Salt Lake City, Utah, United States, United States
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DS
Delora Snoozy
Colleague at Gong
San Antonio, Texas, United States, United States
View →
Gisele Menezes
Colleague at Gong
Rio De Janeiro, Rio De Janeiro, Brazil, Brazil
View →
BR
Brandon Reid
Colleague at Gong
Portland, Oregon Metropolitan Area, United States
View →
AH
Amber Hicks
Colleague at Gong
Denver, Colorado, United States, United States
View →
SB
Sriharsh Bhyravajjula
Colleague at Gong
Seattle, Washington, United States, United States
View →
MA
Miguel Alvarez
Colleague at Gong
Brooklyn, New York, United States, United States
View →
EA
Emma Ann
Colleague at Gong
Tangail District, Dhaka, Bangladesh, Bangladesh
View →
BB
Ben Baltimore
Colleague at Gong
Boston, Massachusetts, United States, United States
View →
AB
Amina Begum
Colleague at Gong
Dhaka, Bangladesh, Bangladesh
View →
BS
Becca S.
Colleague at Gong
Salt Lake City, Utah, United States, United States
View →
DS
Delora Snoozy
Colleague at Gong
San Antonio, Texas, United States, United States
View →
4 education records
Vanessa Ruano education
High School
Bachelor Of Science (B.S.), Public Relations; Latin American Studies
Certificate, Computer Science
Master'S Degree, Computer Information Systems And Project Management
FAQ
Frequently asked questions about Vanessa Ruano
Quick answers generated from the profile data available on this page.
What company does Vanessa Ruano work for?
Vanessa Ruano works for Gong.
What is Vanessa Ruano's role at Gong?
Vanessa Ruano is listed as Engagement Manager at Gong.
What is Vanessa Ruano's email address?
AeroLeads has found 1 work email signal at @outreach.io for Vanessa Ruano at Gong.
What is Vanessa Ruano's phone number?
AeroLeads has found 5 phone signal(s) with area code 617 for Vanessa Ruano at Gong.
Where is Vanessa Ruano based?
Vanessa Ruano is based in United States, United States, United States while working with Gong.
What companies has Vanessa Ruano worked for?
Vanessa Ruano has worked for Gong, Outreach, Outreach.Io, Smart Technologies, and Boston University.
Who are Vanessa Ruano's colleagues at Gong?
Vanessa Ruano's colleagues at Gong include Gisele Menezes, Brandon Reid, Amber Hicks, Sriharsh Bhyravajjula, and Miguel Alvarez.
How can I contact Vanessa Ruano?
You can use AeroLeads to view verified contact signals for Vanessa Ruano at Gong, including work email, phone, and LinkedIn data when available.
What schools did Vanessa Ruano attend?
Vanessa Ruano holds High School from Boston Latin Academy.
What skills is Vanessa Ruano known for?
Vanessa Ruano is listed with skills including Social Media, Public Speaking, Microsoft Office, Public Relations, Facebook, Blogging, Information Technology, and Os X.
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