Correspond with clients and other public members on regular basis andanswer promptly and professionally inbound calls. Execute various keyfunctions as caseload management, including acknowledging paper andcomputer-generated alerts and reports, producing controls based onindividual customer circumstances, responding to hearing/appeals processesas well as improvising reported case changes. Communicate directly withwelfare customers and provide information and referrals regarding customers'demands and queries. Validate eligibility criteria via various DHS/OIMpolicies and procedures.• Approved alterations to computer databases, such as addition/ removal ofaddress/telephone numbers, household members, social security numbers, andunearned income, changing shelter/utility costs as well as earned income.• Application of Computer Systems: Utilized eCIS, CIS (Client InformationSystem) for IMCW to identify eligibility for financial assistance, Medicaid,and Supplemental Nutrition Assistance Program (SNAP).• Observed computer matches with various agencies and Departments toregulate continued eligibility of customers via IEVS system.• Conducted Interviews with customers, via telephone to determine andelaborate eligibility for DHS programs and services.• Employed telephone system for replying to inquiries and processingrequests received from customers across State.

I maintained an open line of communication with customers and secured business products and needs. Examined shipment tracking requests and evaluated performance, including overseeing misplaced orders and shipments. Built robust relationships with business development, sales, integrations, and other internal work streams as needed. Assisted with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, packaging, and sending shipment status information.Executed exceptional customer service and operational support to customers at respected warehouse.Contributed to the domestic IT department in improving customer support and resolving complex issues.Hours per week: 40 hours/week

Aided clients in their struggles with the economy, emotions, society, and the environment. Specified vital intercessions, for example, evacuation and removal out of home, Family Court whenever justified. complied with all regulations and laws, controlled stressful conditions, and calmed down volatile situations. Filled in as contact among clients and social, monetary, wellbeing, and legitimate administrations. Formulated a strategy and improved the client's well-being.Conducted home visits to confirm reports regarding abuse and negligence towards children and adults along with assuring safety measures of environment.Established service plans and prepared referrals to address social problems identified within course of case.Hours per week: 40 hours/week.