*Proactively managing the customer relationship and being the single point of contact for all queries and issues encountered, maintaining relationship with Premium Accounts by understanding, anticipating and identifying their service needs *Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as… Show more *Proactively managing the customer relationship and being the single point of contact for all queries and issues encountered, maintaining relationship with Premium Accounts by understanding, anticipating and identifying their service needs *Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary. *Reviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities. *Preparation and reviewing the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving process and OTIF improvements *Collaborating with all internal logistics, Customer Issue Resolution (Customer complaints department) and collection team and business stakeholders to guarantee service quality and to resolve claims. *Participates in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiencySkills - Operations & Process Improvement - Global projects - Operational Excellence - Continuous Improvement - Change Management - Operating Rhythm - Lean Six Sigma / Lean Office Expert - Project Management - Standard Work - Process Optimization - Design Thinking Show less

Master Data & Customization ensures data is delivered according to global/deployment/country requirements and timelines within the region. This position builds the bridge between the global data team and the local data owners to ensure adherence to Data Quality Standards.Skills:- Create, maintain, and delete master data accurately and in time- Secure quality of data, by performing data validation- Coordinate with relevant functions and act upon requirements to ensure… Show more Master Data & Customization ensures data is delivered according to global/deployment/country requirements and timelines within the region. This position builds the bridge between the global data team and the local data owners to ensure adherence to Data Quality Standards.Skills:- Create, maintain, and delete master data accurately and in time- Secure quality of data, by performing data validation- Coordinate with relevant functions and act upon requirements to ensure accurate data collection and processing- Communicate changes to relevant stakeholders- Document business processes for related master data- Secure that master data processes are followed- Participate in and/or provide input to relevant stakeholder networks to improve the master data process and support agreed activities, including the remaining MDS line- Support others with master data expertise, process trainings and provide data to support related analysis- Identify and propose improvement opportunities- Scope: work in several systems, SAP, Product Content Hub, MDG.- Work in ServEss ticketing system – solving issues and keeping to SLA’s Show less

Toma de inventarios de materias primas. Análisis de inventarios físicos con digitales. Validación de etiquetado, certificaciones, llegada de materias prima. Manejo de devoluciones en caso de ser necesario. Supervisión de primerass entradas y salidas.

Control de inventariosSupervisor de incidencias (Faltantes/Sobrantes)Implementancion de procesosControl de MermaTraspasos entre sucursales.Aumento en venta de tiendasDevolucionesAuditorias en almacenes centrales.