• Managed the end-to-end loan processing workflow, ensuring the accurate and timely completion of all loan documentation for FHA, Conventional, DSCR, Bank Statement, and Hometown Heroes loan programs.• Collaborated closely with Loan Officers, Underwriters, Insurance agents and other internal departments to facilitate smooth and efficient loan processing from initial application to final approval and funding.• Reviewed loan applications, verifying borrower information and ensuring compliance with all regulatory guidelines and lender requirements.• Collected, organized, and validated essential financial documents such as bank statements, tax returns, pay stubs, and other necessary paperwork to prepare loan files for underwriting.• Processed a high volume of loans, maintaining detailed records and ensuring timely communication with clients, ensuring that all documentation was complete and accurate before submission to underwriting.• Assisted in troubleshooting and resolving issues with loan applications, working directly with borrowers, agents, and underwriters to clear conditions and move loans forward.• Maintained an organized pipeline of loans, prioritizing tasks to meet deadlines and ensure timely closings.• Ensured compliance with all federal and state regulations, while maintaining confidentiality and protecting borrower information.

• Assisted in the mortgage loan origination process for FHA, Conventional, DSCR, Bank Statement loans, and the Florida Hometown Heroes program, providing support to loan officers in managing and processing loan applications.• Utilized CRM systems Bonzo and Surefire to effectively manage and follow up with clients and prospects, ensuring consistent and clear communication throughout the loan approval process.• Worked with Encompass, a loan origination software, to create, manage, and update loan files, ensuring compliance with lender requirements and industry regulations.• Assisted clients from various backgrounds, including first-time homebuyers, permanent and non-permanent residents, and foreign nationals, helping collect and review necessary documentation for loan evaluation.• Coordinated the collection and validation of financial documents, including bank statements, tax returns, and other relevant paperwork, ensuring that borrower files met lender standards and criteria.• Provided high-quality customer service by answering questions related to the loan process and offering guidance throughout the loan lifecycle.• Ensured strict adherence to regulatory compliance, maintaining confidentiality and safeguarding clients' personal data.

• Digital Marketing Strategy: Develop and implement tailored digital marketing strategies, including SEO, Google Ads, and social media campaigns (Facebook, LinkedIn, Instagram) to generate leads.• Branding & Positioning: Advise on brand identity and positioning to help mortgage loan officers stand out and attract the right clientele.• Social Media Management: Create and manage content on social media platforms, focusing on lead generation and engagement.• Lead Generation & Funnel Development: Design and optimize lead generation campaigns and sales funnels for improved conversion rates.• Content Creation & Marketing: Develop blogs, email newsletters, and educational content to position clients as industry experts.• Performance Analysis: Monitor campaign performance metrics and adjust strategies to maximize ROI and achieve business goals.• CRM & Client Engagement: Assist in CRM implementation and optimize follow-up processes to improve lead nurturing and conversion. (BONZO - SUREFIRE)

• Contribute to state volume, share, and profit targets through utilisation of all relevant resources, market levers and ROI principles (180 POS)• Utilise data driven insights to develop, implement and evaluate initiatives to provide tangible competitive advantages in an ever evolving marketplace• Evaluate assigned territory constantly to ensure all business opportunities are being maximized• Ensure effective implementation of all cycle plan activities with emphasis on activities to communicate with ASU30 consumers (Over 3K POS)• Ensure all trade marketing information and reports including staff incentives programs , competitor reports, and cycle plan reports are up to date• Establish an excellent working relationship with the trade to gain their active support to maximize volume and in store presence within agreed budgets.• Implement and evaluate Trade incentive schemes as outlined in the Area action plan to maximize in store visibility and awareness for drive brands• Ensure distribution objectives on product quality (freshness) and availability are being met• Assist Area Manager in supervision and guidance of merchandiser activities to ensure all BAT in store furniture is maintained in clean working condition and complies with agreed planograms• Formulation, negotiation and execution of business development agreements with Key Accounts • Deployment, control and follow up of market initiatives and projects• 100% fulfilment of volume target, Mix/SKU priority follow monthly plan in TMR Territory scope• Visit Retail outlets for Program communication to retail, Deploy Merchandising, Gather information through internal survey on competitor activities •Develop brand activation and brand experience activities. B2C •Administrate the physical inventory of POP material.•Trade Marketing budget holder / purchasing and vendor management•Develop HoReCa/Entertainment portfolio.•Customer loyalty CRM management-interim sales area manager for 2 months

As a collaborating Member at the Junior Committee in the Association of Executives. I was responsible for providing essential support in the areas of marketing, public relations, communications, event planning, and fostering connections with regional universities.

Provide comprehensive support in Project Communications, taking chargeof designing and executing the marketing campaign to promote the event,managing its digital platform presence, overseeing public relations efforts, anddeveloping the visual identity for each edition of the event.

• Created, designed, and curated content for various digital channels• Captured leads for the company through various digital marketing tactics• Conducted competitor analysis to identify potential areas of opportunity for the company• Created content grids and schedules to ensure consistent and high-quality content output• Interpreted and monitored statistical data to measure the effectiveness of marketing campaigns• Actively worked to grow the company's online community• Maintained regular interaction with customers to address inquiries and concerns• Developed and executed digital strategies that positively impacted the buyer persona

• Optimized social media presence and created engaging website content to increase online visibility.• Managed online shopping platforms and streamlined the purchasing process for customers.• Developed market research strategies to identify consumer trends and improve business offerings.• Measured customer satisfaction through various metrics and implemented improvements to enhance the customer experience.• Implemented effective visual merchandising techniques in supermarket chains to increase product visibility and drive sales.

• Planned, executed, and supervised the digital market plan for the company.• Successfully migrated traditional point-of-sale sales to e-commerce platform (Mercado Libre).• Provided customer service support via social media, email, and telephone.• Maintained stock control for warehouse replenishment, utilizing the Saint system.• Provided support in the recruitment of sales personnel for the company.R.J.C Venezuela Motors - Authorized UM Dealer

• Participated in organizational development management processes, including: training, induction, recruitment, and selection plans.• Created internal communications content for the company.• Actively participated in the interviewing and induction of interns.• Conducted recruitment through LinkedIn and Bumeran platforms, as well as job fairs and visits to universities.• Registered new hires in the SAP Hana system.• Created a corporate values campaign.• Collaborated as a listener in assessment center processes.• Provided support in the creation of campaigns to promote the organizational climate.Alice Neumaticos Venezuela - Authorized Firestone Manufacturer

• Managed a database of university graduates and business contacts to facilitate student and graduate employment opportunities, including internships and jobs• Collaborated logistically in university job fairs, including internal university events• Created and administered social media content on Twitter, Facebook, and Instagram to promote employment opportunities and increase engagement with the university community

• Collaborated with marketing and sales management to plan and execute annual marketing plan.• Managed inventory control of POP material.• Ran social networks on Instagram and Twitter platforms, including content creation, community management, and measurement of indicators.• Coordinated BTL & B2C activities, including promotions, contests, and technical product training for Shell influencers.• Oversaw budgets and suppliers for various needs, such as POP material, uniforms, cards, promoters, printed posters, and more, as part of the B2B loyalty strategy.• Provided support in the modernization plan of outdoor advertising at points of sale.• Collaborated in the design of the web portal.Blitz 2000 - Authorized Shell Motors Oil Dealer