Nestor Edward Ceron Email & Phone Number

As Customer Success Manager for EMEA, I build and lead a team of Customer Success Managers (CSMs), working with executives, business managers and technical stakeholders to maximize customer investments and value delivery. My team plays a crucial role in engaging with customers to develop strategic roadmaps and ensure customers are satisfied with the agreed-upon objectives and outcomes, increasing user adoption and promoting best practices for collaboration and governance by establishing Centres of Excellence.I value transparency, diversity and working with (not for) other colleagues.My role focuses on: - Delivered success through empowerment and accountability- Recruited, mentored, and inspired a world-class team of Customer Success Managers. - Helped the team adapt and learn.- Knowing each individual's capabilities and aspirations- Collected feedback from internal and customer stakeholders and escalated it to the appropriate teams for resolution.- Expanded customer relationships to create cross-sell and upsell opportunities for enterprise-wide software and services, maximize customer retention and minimize customer churn.- Be a Challenger to our customers, focusing on delivering business value with a deep understanding of our industry customers' outcomes.

United Kingdom

InsightsHub (formerly MindSphere) is the leading industrial IoT as-a-service solution. Using advanced analytics and AI, InsightsHub powers IoT solutions from the edge to the cloud with data from connected products, plants and systems to optimise operations, create better quality products and deploy new business models. My role focuses on: - Determine how to define, drive, and demonstrate the delivered value: ROI. - Drive actual value for customers by being an expert on best practices in change management, a Challenger to our customers to stay focused on delivering business value with a deep understanding of our industry customers' objectives. - Optimise customer journey by engaging with customers to ensure positive outcomes and identify opportunities for continuous improvement. - Act as the central contact person for Cloud post-sales activities, guiding a multidisciplinary team to gain maximum results and success. - Drive alignment with Sales and Renewals teams on the expansion strategy for a portfolio of accounts.

Newbury, England, United Kingdom

Provided leadership for the definition, planning, management and delivery of major strategic technology enterprise-wide initiatives. Effectively presented improvement analyses across cost, revenue, quality and product features to secure programme funding using both written deliverables and face-to-face discussions. Developed programme vision, facilitated communications and created alignment across multiple stakeholders—set and prioritised project parameters, including time, resource, dependencies, and cost estimates. Applied both Business Value Consulting and Challenger Selling methods to leverage complex technical sales under very demanding conditions.Key Achievements:- Enabled clients to secure six-figure software and hardware investments for enterprise transformation initiatives.- Delivered customised engagements and workshops to achieve consensus across departments and executive decision-makers.- Developed a pipeline of 15+ enterprise consulting engagements focused on business/digital transformations and organisational Enterprise Software initiatives.

Newbury, England, United Kingdom

Articulated the value and business impact of Customer Success Plans in collaboration with global sales account teams for the customer base to senior leaders. Tracked and managed multiple goals and success metrics like customer satisfaction, retention, user adoption, product usage and support requests. Comfortable dealing with both rapid change and ambiguity. Drove adoption and expansion of products and services. Played the voice-of-the-customer role to customer's engineers, engineering managers, and operations managers while also aligning and coordinating cross-functional resources to deliver on goals. Conducted remote and onsite account health outlooks to promote best practices for collaboration, governance, support and report on customer health, strategy and risk. Organised customer's onsite User groups and Summits to promote best practices for collaboration, governance, software adoption and support, developing a sense of community and Centres of Excellence.Key Achievements:- Developed and implemented Technology Fit and Adoption Plan: we gained +50% new software users and saw a 40% boost in existing user's new skill development by leading global adoption plan.- Secured a multi-year and multimillion-euro contract renewal due to excellent service, better engagement, and improved customer feedback response.

Newbury, England, United Kingdom

Orchestrated efforts to manage and grow enterprise-level and volume license contracts for a portfolio of 60 accounts. Built and implemented a strategic plan to double the revenue within three years. Collaborated with Account Managers to drive software adoption and standardisation.Key Achievements:- Exceed growth objectives by +10% for 60+ accounts in a multimillion-euro portfolio; achieved 100% of quota goals through a strategic plan.- Positioned team members to grow professionally by training and coaching Account Managers and Field Sellers on pre-sales qualification, understanding customer's needs, creating proposals and securing software services contracts.

Newbury, England, United Kingdom

Achieved revenue objectives by impacting operational success using resourcefulness, creativity, and communication skills through a broad team. Scope of responsibility included personnel development, coaching, and team leadership. Fostered solid relationships with marketing, operations, and sales organisations.Key Achievements:- 2017 Excellence Award - Business Development Category- 200% revenue increase during a 10-year tenure in this business area.- Grew from 50 to 200+ Partners/Collaborators in EMEIA- Enabled Software Services EMEIA to become the highest revenue-generating area for the company by leading internal projects involving multiple cross-functional teams in devising and implementing game-changing process improvements.- Scoped, defined, and achieved the implementation of an enterprise-wide project to streamline processes for individual software subscription programs. We performed 100% adoption throughout all 16 European countries and generated an additional six-figure revenue growth from increased renewal rates.

Austin, Texas, United States

Directed and advised specialist sales team to expand training revenue and develop a skilled user base in the region. Maintained alignment with overall business strategy by outlining the creation of sales and marketing plans. Established best practices for organisations for cross-regional leverage. Identified and addressed gaps in operations, third-party support, marketing, and branch alignment.Key Achievements:- Sparked eightfold growth in regional revenue, implemented self-sustaining business operation, and grew the team from three to 15 staff while championing transition from free to paid software services.- Identified, trained, and managed 20+ regional partners and external collaborators.

Entrepreneurship Online Bootcamp, Entrepreneurship

The Massachusetts Institute of Technology (MIT) Entrepreneurship Online Bootcamp equipped me with a systematic, comprehensive, and, more.

Master'S Degree, Electrical Engineer

Bachelor Of Engineering - Be, Electrical Engineer

Activities and Societies: Table Tennis University Team