Nestor Gil Email & Phone Number

Ciudad De México, México

• Managed end-to-end payroll processes for a prominent SaaS platform, ensuring meticulous adherence to Mexican tax regulations and unwavering accuracy in all operations.• Proactively identified and swiftly resolved payroll discrepancies and challenges, showcasing exceptional problem-solving acumen and a steady attention to detail.• Conducted comprehensive training sessions for both new hires and existing staff, fostering a deep understanding of payroll policies, procedures, and industry best practices, contributing to operational excellence.• Led and cultivated a dynamic and collaborative work environment within the team, encouraging knowledge sharing and continuous professional development, resulting in enhanced productivity and employee satisfaction.• Spearheaded the creation of compelling content and served as a keynote speaker in a series of webinars for customers, amplifying marketing efforts and elevating brand visibility with demonstrated expertise.• Highlighted for an exemplary leadership by senior management and peers, honored as the recipient of the "Most Improved Employee of 2023" award for outstanding contributions to organizational success.

Ciudad De México, México

Playa Del Carmen, Quintana Roo

• Oversaw a diverse range of payroll schemes, including outsourcing and in-house models, providing tailored support to stakeholders such as contractors, EORs, and vendors, ensuring seamless operations and client satisfaction.• Performed meticulous audits on payroll and tax calculations and procedures for a workforce exceeding 5,000 employees across 20 legal entities, ensuring compliance and accuracy in all financial transactions.• Collaborated with cross-functional teams, employing Agile methodology to seamlessly integrate payroll systems with HR and finance applications, facilitating efficient data flow and comprehensive reporting for informed decision-making. • Directed and implemented international payroll projects, serving as a key liaison with the engineering team to guide system development and testing, ensuring successful implementation and alignment with organizational objectives.• Introduced creative solutions to tackle compliance challenges, demonstrating adaptability and expertise in navigating intricate regulatory environments, mitigating risks, and optimizing processes.• Established and nurtured a high-performing payroll team comprising 8 members, fostering a culture of accountability, collaboration, and continuous improvement, resulting in enhanced productivity and team cohesion.

Playa Del Carmen, Quintana Roo

Playa Del Carmen, Quintana Roo, México

• Directed end-to-end payroll operations spanning various industries and schedules in both Mexico and the US, ensuring seamless and accurate processing to meet diverse business needs.• Acted as the primary point of contact for addressing payroll inquiries from employees, stakeholders, and government agencies, promptly resolving issues, and providing exceptional customer service.• Supervised all payroll-related inputs and outputs, including employee records, paystubs, forecasting, accruals, journal entries, statements, and billings, meticulously adhering to accounting policies and regulatory requirements.• Implemented robust internal controls and audit procedures to mitigate risks associated with payroll processing, safeguarding data integrity and confidentiality while ensuring compliance with industry standards.• Streamlined ERP data input for the HR division, enabling the generation of critical KPIs and ratios, thereby enhancing overall operational efficiency and decision-making processes.• Monitored and ensured compliance with immigration laws and regulations regarding the employment of foreign nationals in Mexico, facilitating smooth and legally sound hiring processes.

Cancún, Quintana Roo, México

Playa Del Carmen

• Proactively resolved customer complaints and concerns with a blend of empathy and efficiency, fostering positive relationships and averting potential escalations with finesse. • Established robust customer feedback channels to systematically gather insights and suggestions, leading in heightened customer satisfaction levels and bolstered loyalty. • Leveraged advanced CRM systems to meticulously track interactions, manage client data, and tailor service delivery, thereby optimizing and personalizing each customer's experience to the highest standards.• Executed targeted customer retention strategies, leading to a measurable increase in customer lifetime value and a reduction in churn rates, ultimately contributing to sustained revenue growth and achieving our sales goals.

Playa Del Carmen

• Headed up the implementation of HRIS enhancements, revolutionizing employee information flow and HR processes, resulting in the elimination of manual and paper-based procedures and a significant increase in operational efficiency.• Orchestrated complete HR processes encompassing recruitment, onboarding, and resignation/termination procedures, diligently ensured compliance with organizational standards and regulatory requirements, while prioritizing the cultivation of a positive employee experience.• Handled the preparation and oversight of critical reports including PTO, garnishment, overtime, attendance, LOA and general records, ensuring their timely and accurate submission, facilitating informed decision-making at all levels.• Pioneered the development of streamlined forms to expedite employment request and employee queries processing, simplifying workflow, significantly improved both the employee experience and organizational productivity.