Serial Social Entrepreneur | Innovation Strategist | Business Operations Leader | Product Support Expert🚀 Transforming Operations & Driving Strategic Growth Across Sectors 🌍With over 15 years of experience in business analysis, operational efficiency, and technology-driven solutions, I specialize in leading teams, optimizing processes, and supporting product development across diverse industries, including SaaS, social impact sectors, and e-commerce. My track record demonstrates the ability to foster operational excellence, secure strategic partnerships, and deliver high-quality service to both internal and external clients.Areas of Expertise:-Product Support & Troubleshooting: Skilled in root cause analysis and resolving complex technical issues, ensuring platform stability and user satisfaction.-SaaS & Tech Platforms: Expertise in leading platform operations, driving strategic growth, and optimizing workflows for efficiency.-Cross-functional Leadership: Adept at collaborating with business, technical, and operational teams to deliver innovative solutions and align business objectives with technical execution.-SQL & Data Analysis: Proficient in using SQL to generate insights, monitor platform performance, and inform strategic decision-making.-Process Documentation & Technical Writing: Experienced in creating comprehensive runbooks, knowledge articles, operational guidelines, and technical documentation to streamline communication and processes.-Operational Efficiency: Proven ability to enhance productivity, streamline workflows, and build scalable processes for growth.-Bilingual (English & Spanish): Fluent in managing global stakeholder relationships and leading teams across diverse regions.-Financial Modeling & Analysis: Expertise in developing financial models to evaluate profitability, forecast growth, and assess investment risks.-Market Research: Adept at conducting detailed market analysis to identify trends, assess competition, and evaluate industry developments.-Investment Due Diligence: Experience in conducting comprehensive due diligence on potential investments, including financial, operational, and strategic analysis.-Portfolio Management: Skilled in monitoring and optimizing the performance of portfolio companies through close collaboration with management teams.-Artificial Intelligence (AI): Leveraging AI to enhance business innovation.I’m passionate about leveraging technology to drive social impact and business growth, and always open to discussing new opportunities to collaborate on transformative ventures.