An experienced and capable systems design engineer, who listens to and analyses customer problems, designs and implements appropriate solutions, and provides troubleshooting solutions to service faults. A good listener who provides a supportive knowledge resource to other team members in reaching common goals. Able to rise to the challenge, to develop solutions as part of a team, through creative thinking around problems, and to apply and communicate good, professional practice to the customer needs.Specialties: Pre-sales solutions analysis,Post-sales customer support (xDSL, VoIP, IPTV, FTTH), Technology trainer.