Nestor Valle Email & Phone Number

Santa Clara County, California, United States

Los Altos Hills, California, United States

Santa Clara, California

• Uncovered customer needs and passions through genuine personal conversations to recommend curated solutions with an overall Net Promoter Score of 98
• Educated customers with up-to-date knowledge on hardware, software, and services
• Linked customers with business needs to the business retail team
• Collaborated with colleagues to proactively provide and receive feedback in order to encourage personal development

Cupertino, California, United States

• Developed system hardware allocation plans in reference to multiple silicon and product development programs
• Tracked and built delivery schedules with third-party contractors to ensure multiple cross-functional engineering teams receive their materials
• Created SOPs to ensure high quality accuracy when tracking materials between teams and distribution hub inventory
• Handled critical issues that could stem from material shortages and schedule slips by negotiating allocations among teams to share resources

• Provided thoughtful customer service over the phone, including presenting customers with detailed solutions according to their interests, producing an overall Net Promoter Score of 100
• Adapted to a new role and effectively managed ambiguity in order to assist with company and customer needs during the COVID-19 global pandemic
• Ensured confidentiality while working with personal customer information including card numbers, phone numbers, and home addresses

San Jose, California

• Implemented a new training program for children between ages 3-10 to improve technical and mental abilities that resulted in a 300% growth in program signups
• Planned and coordinated league registration events
• Supervised players and followed safety protocols to prevent and reduce risk of injury

Mountain View, California

• Annotated point cloud LiDAR data for use within a self-driving car machine learning framework with an accuracy of 98%
• Performed quality auditing on annotated work that was completed by colleagues and outsourced companies to uphold the team’s accuracy goal of 97%
• Created and updated guides for in-house tools to maintain company efficiency as engineers updated tools
• Identified the need for voice-over training videos and recorded over 3 hours of training content

Bachelor Of Science (B.S.), Materials Engineering

Engineering