I have worked in the Banking industry for the past 18 years and have subsequently amassed an extensive knowledge of banking products, procedures and legislation from the various roles I have performed. My role within the Fraud Department consists of the detection of fraud across various Suncorp client products, including: • Credit / Debit cards• Internet Fraud• Cheque Fraud• Credit Applications on a National and international Basis• Merchant Fraud against Suncorp Merchants• Merchant Fraud Against Suncorp• Loan FraudIn performing this role I am required to possess and effectively exhibit the following skills:• An exceptional eye for detail• Extreme confidentiality and protection of client information• Excellent problem solving, negotiation and conflict management skills• Extensive communication skills, both oral and written• Solid time management skills• Prioritisation of workload• Ability to learn and understand new systems, policies and legislative changes quickly• Liaising with customers, both internal and external, in a professional, empathetic and customer service oriented manner• Ability to discover fraud across several levels not necessarily indicative of the report I am viewingOther responsibilities of this role include:• Conducting information awareness sessions relative to the Fraud Department with new lending consultants• Weekly Statistical Reporting• Data entry and database management• Working knowledge of the following software products: Microsoft Access Microsoft Outlook Microsoft Excel Microsoft Word Microsoft PowerPoint• Extensive knowledge of Inhouse systems such as Norkam Hogan Equifax Allfi PRM RSA Visa International
